Washington – Page 3 – Pain In The Bud

Amazon Driver Who Stole Family’s Cat Claims The Feline Ran Off, Amazon Offers To Compensate Family With Stuffed Animal Resembling The Cat

Feefee the cat’s family is deeply frustrated at the lack of answers about their cat and the lack of urgency by the company in trying to locate her after an Amazon delivery driver stole the 13-year-old tabby on July 21.

After a 10-day saga in which tan Amazon driver stole their cat — and Amazon did little to help recover her — a Washington family has been told the feline is gone, and has been offered stuffed animals in her stead.

Feefee the cat was taken from the Ishak family’s driveway in Everett, Washington, on July 21. Footage from a motion-activated security camera shows an Amazon delivery driver crouching in the driveway and petting Feefee, then driving off.

A representative from Amazon’s customer service department confirmed the driver took the cat, but has not helped reunite Feefee and the Ishaks beyond giving the family an email address that law enforcement can use to contact the company.

At first, an Amazon rep told Ray Ishak that the driver — who has not been named by the company — contacted law enforcement to return Feefee. However, neither the Everett Police Department nor the Snohomish County Sheriff’s Office said they had any record of anyone approaching them about surrendering a cat.

Amazon response — An Amazon customer service representative told the Ishak family that the driver “contacted the police to return your cat.”

Amazon declined to put Ray Ishak in touch with the driver or to tell him the general area where the driver lives, so he might contact local law enforcement there.

The story changed on the morning of July 30, when the sheriff’s office told Ishak that the driver now says Feefee “allegedly escaped a few days ago,” Ray Ishak told PITB.

“They will not tell me where. If I could find out the vicinity I’m pretty sure I could have found the cat,” Ishak said. “I asked the sheriff’s deputies how I can find out the area and the only way is for the driver that stole the cat to tell me.

“I asked them to have her text me or call me from a blocked number or [create] a temporary email, just to tell me where it is because [the police] can’t tell me. It has to come from her and she has refused to do so so far. I fear that [Feefee’s] gone.”

PITB has reached out to Amazon and will update this post if the company responds.

In the meantime, while Amazon will not assist Ishak in trying to recover Feefee himself, a customer service representative asked the Washington man for a description of the 13-year-old tabby “so they can send me a stuffed animal that looks like her,” Ishak told PITB.

“I am serious,” he said, adding that he’s kept copies of the email correspondence with Amazon’s customer service department.

amazonishak2 — An Amazon customer service representative said the company would do “everything we can to investigate” and offered to send stuffed kittens “that look like” Feefee for the family’s grandchildren, who are close to the cat. Credit: Ray Ishak

As we wrote in our earlier post about the incident, Amazon has handled the case as if it were a dispute over a returned item or a delivery problem, even asking Ishak to rate his experience with the company’s customer support immediately after informing him they can’t give him more information. The company has not taken active measures to reunite the Ishak family with their cat, and has refused to provide any information about the driver, even vague information that could help Ishak find Feefee.

“What baffles me is that no one seems to understand that this is a CRIME and we the people who were hurt by this crime are being kept in the dark when we should be able to find her,” the family wrote in response to Amazon’s most recent reply.

The language reflects the deep frustration the family has felt over the incident and the company’s response.

“I just pray we find her alive. I am also tired of getting the brush off, generic emails and no information on our case.”

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

If the driver is telling the truth and Feefee escaped, finding her quickly is critical. The vast majority of house cats do not do well when forced to fend for themselves, and Feefee has been a member of the Ishak family for 13 years, since she was a kitten.

If the driver is not being truthful and still has the cat, there’s no way for the family to know, and no indication Amazon or law enforcement can be convinced to find out if she’s telling the truth.

As one of our readers wrote in response to our previous story, few things are more heartbreaking than someone stealing a family’s well-loved cat. The saga has been stressful for the Ishak family, and has undoubtedly taken a toll on Feefee, who was taken from the only home she’s ever known. Feefee suffers from asthma, Ray Ishak said, which is why she was allowed to spend time outdoors immediately outside the family’s home.

Ray Ishak said his family was gathered this weekend for his son’s wedding and he had to tell his grandkids, who are particularly close to Feefee, that the cat was elsewhere. That quickly backfired.

“The emotional distress for me having to lie to my grandkids that the cat is safe and fine,” Ishak told KING5, a Seattle NBC affiliate, earlier this week. “Then, watching my granddaughters cry after they found out because they heard us talk about it. It was a double whammy from every single front.”

This is not the first time a delivery driver has stolen a pet, and not the first time an Amazon driver has done so.

In 2021, a driver for Uber-owned Postmates stole an 11-month-old ginger tabby named Simba from a Colorado family’s driveway after delivering a package. Postmates was similarly reticent to help the victims, and the family was never reunited with Simba.
In 2020, a 23-year-old delivery driver stole a Minnesota woman’s cat from outside her home and repeatedly denied taking the 12-year-old tabby until, three months later, he wrote an apologetic letter admitting he nabbed her, felt guilty and tossed her out of his truck later the same day.
In 2022, an Amazon driver stole a Michigan family’s dog. The pup was returned four days later.
Earlier this year, an Amazon driver tried to steal a family’s dog after admiring the pup and telling the family he wanted a puppy of his own. The family caught the driver in the act, and the driver did not escape with the dog.
On July 3, a FedEx driver stole a French bulldog named Tori after delivering a package to her owner’s home in North Carolina. The driver, 44-year-old Kimani Joehan Marshall, left Tori in his truck as he continued making deliveries and the pooch died as temperatures pushed well into the 90s with high humidity. Marshall dumped Tori’s body by the side of a road and the family continued to post missing flyers and search for her until July 10, when police confirmed their dog was dead. Marshall remains in jail on $50,000 bail and faces a felony cruelty to animals charge as well as larceny and possession of stolen property.
Most recently, an Amazon Flex driver allegedly stole an Austin, Texas woman’s dog on July 25. The woman, with help from friends and online sleuths, tracked the driver to his home 50 miles away and was able to recover her dog after confronting the man with evidence — including video from a neighbor’s security camera — showing he’d taken the pup.

That’s not a comprehensive list, and the cases that make the news involve pet thefts caught on camera. Victims who don’t have security or doorbell cameras generally have no recourse, and thefts by delivery drivers won’t make the news unless the victims take their stories to local newspapers or TV news stations, or local reporters discover reports by checking police blotters. The latter situation is becoming increasingly unlikely as so-called “news deserts” — locales not covered by any local media — expand with every newspaper that folds and every round of newsroom layoffs.

We hope someone in Amazon management is paying attention and can help the Ishak family get Feefee back. After all, who wants Amazon drivers delivering packages to their homes if the company allows those drivers to steal from customers with impunity?

As we wrote previously, this isn’t a customer returning a sweater or complaining about a late package, and it shouldn’t be handled that way. Feefee is a living being with emotions, and she’s been part of the Ishak family for 13 years. The very least Amazon can do is have a compassionate and empowered manager call them, apologize profusely, and vow to do everything possible to reunite the family with their well-loved cat.

Top image of an Amazon delivery driver in a Prime van courtesy of Wikimedia Commons.

An Amazon Driver Took A Family’s Cat, And Amazon Has Not Been Helpful

Amazon’s response not only leaves a lot to be desired, it’s also an example of precisely what not to do when an issue goes beyond a simple customer service complaint. The company missed an opportunity to respond with compassion and earn a family’s gratitude.

An Amazon delivery driver took a Washington family’s cat and drove away with her on July 21.

Since then, Amazon has admitted its driver has the cat, but has offered little more than carefully-worded customer service responses mixed with boilerplate language about valuing the family’s business and feedback.

Ray and Karin Ishak have video of the driver petting and playing with 13-year-old Feefee in the family’s driveway during the delivery. The motion-activated camera timed out, according to a report by Seattle ABC affiliate KING5-TV, but when the camera began recording again, triggered by the driver pulling away, Feefee was gone.

“The driver [was] driving away and there’s not a cat in sight. It’s pretty obvious the cat disappeared in those seconds,” Ray Ishak told the station, adding he filed a report with the Snohomish County Sheriff’s Office.

Amazon has chosen to deal with the incident via email, as if it’s a dispute over a returned item rather than a living being who is valued as a family member by her people.

A company customer service representative told the Ishaks that the driver said she contacted the police to return Feefee, but the family called the sheriff’s office and the police in Everett, Washington, where they live, and both agencies told them they hadn’t heard from the driver or from Amazon.

The Ishaks asked Amazon if the company could at least tell them the town or city where the driver lives, figuring the driver may have contacted police there instead of the departments that have jurisdiction over their hometown. Amazon declined to provide that information.

When the Ishaks followed up with Amazon again, a customer service representative said she’d be happy to help — if the police approach Amazon. She provided an email address for law enforcement use only, said Amazon will cooperate if the police contact them, and ended the reply with a request to “vote about your experience today.”

This is an awful response by Amazon, and the company deserves any bad PR it gets as a result. The very first thing the company should have done was escalate the ticket to a manager empowered to take care of the case directly, and that manager should have picked up the phone, called the family and promised to get their cat back immediately.

If the company doesn’t have anyone in its customer care hierarchy who understands why it’s important to make that kind of judgment call, then it’s done a poor job of hiring and training its employees.

Alternately, Amazon’s known for keeping its employees on an extremely short leash — the company is notorious for watching its employees via cameras, has been fined tens of millions of dollars for “excessive surveillance” of its own workers, has forced employees to “justify” things like bathroom breaks, and operates on founder Jeff Bezos’ belief that employees are “inherently lazy” — so if the email-only response was due to strict company policy, that’s another negative that can be chalked up to a toxic corporate culture.

Treating this like a routine complaint only exacerbated the Ishak family’s stress and uncertainty regarding the fate of their beloved cat. Putting the onus on the family and the police to sort out of the problem makes things worse, and you’d think any halfway competent customer service rep would skip the “rate your service” pitch, at least until after the problem is solved and Feefee is back with her family.

Feefee with granddaughter — Ray Ishak said Feefee’s disappearance has been especially hard on his grandchildren, who love the gentle feline. Credit: Ray Ishak

It doesn’t matter how massive and successful the company is, there has to be a better way to handle issues like this without requiring even the police to approach Amazon like customers dialing a service line, or supplicants petitioning a king to turn his gaze toward a situation that normally falls beneath his notice. There’s also no recognition of the impact on Feefee, who is almost certainly confused and stressed at being separated from the only home and family she’s known for her entire life.

Lastly, Amazon missed an opportunity to respond with compassion and earn the gratitude of a family whose members are obviously very concerned about their cat. A PR win like that is worth a thousand commercials, and can earn enormous good will with customers. Instead, people will hear about how the company treats a problem like this as if a customer is returning a shirt that’s too small.

As for the Ishak family, they say they’re giving the driver the benefit of the doubt. Maybe she thought Feefee was a stray. But, as Ray Isha told KING5, it’s been made abundantly clear that Feefee is a beloved member of the family, and she needs to be returned.

“Maybe you did this out of the kindness of your heart,” Ray Ishak said. “I appreciate it, but bring me my cat back.”

Top image of Feefee as a kitten with one of Ray Ishak’s grandchildren courtesy of Ray Ishak, via KING5.

What It’s Like To Care For World’s Oldest Cat, Plus: Utah Zoo’s New Kitten Is Cute But Deadly!

A London woman’s cat, Flossie, just celebrated her 29th birthday, making her the oldest cat in the world. And in Utah, a zoo just debuted an adorable little predator.

Happy Sunday, everyone, and if you’re on the east coast of the US like we are, we hope you’re safe and warm during this year’s first snow.

We’ll start off with a bit of significant news first reported in the The Buddesian Times: the famous artist and sculptor Meowchelangelo has unveiled a glorious marble statue of our favorite feline hero, “striding like a colossus toward evil-doers in the distance, his rippling muscles rendered in magnificent Calacatta Borghini,” which is marble from the same quarry in Carrara, Italy, that supplied the raw material for another masterpiece, the Renaissance sculpture commonly known as “David.”

The statue, which honors Buddy’s recent valorous defense of a helpless dog during a vicious attack by a pack of 72 coyotes, will likely be installed in Manhattan, although Washington’s city council is lobbying hard for it, promising the famous statue of Abraham Lincoln in his eponymous monument would be removed for the Buddesian likeness.

The World’s Oldest Cat still moves like a kitten

The Guardian has an interesting column from Vicki Green, cat mom to Flossie, who at 28 years old is the Guinness World Records certified oldest domestic cat in the world.

Flossie, who was born in December of 1995, is as old as Green, who attributes the tortoiseshell’s longevity to “luck, and because she was loved by her previous owners.” Flossie was initially an outdoor kitten who lived in a managed colony until she was adopted by her first human, who died when Flossie was 14 years old.

The woman’s sister took Flossie in next but died after 10 years. Her son became the long-lived feline’s third servant, but after three years he brought her to Cat’s Protection in London, saying he could no longer provide the level of care Flossie deserved and needed.

Shortly after, Green was looking to adopt a cat and saw Flossie’s listing online.

“At the time, I thought it was an error and that she must be 17,” she wrote. “Cats Protection told me she was still available to adopt and that no, she was in fact 27, the same age as me.”

Green thought Flossie would likely only live a few more months, but “she’d at least spend them in a nice, warm flat, be fed well and get treats as well as a comfy bed.”

“To my surprise,” Green wrote, “I’ve had her for over a year now and she’s still going strong.”

Flossie napping — Flossie takes lots of naps but is surprisingly active and playful for her age. Credit: Vicki Green

Despite her advanced age, Flossie is active, seeks attention and still plays with her favorite toys. Green got miniature stairs for the senior kitty to easily reach the couch, but Flossie doesn’t use them, preferring to jump up instead.

“The biggest difficulty is dealing with the fact that there may soon come a time when she passes. I’m in denial about that. I look at her and just think she doesn’t look old at all,” Green wrote. “Yet who knows? She could well be on the way to becoming the oldest cat in history. Though even if she doesn’t break the current record of 38 years and three days, at least I’ll know she had a great retirement home.”

Gaia the three-pound terror debuts in Salt Lake City

Black-footed cats are known primarily for three things: they’re outrageously cute, they’re diminutive and they’re remarkably deadly.

Of course with a maximum weight of three pounds, only tiny prey have to worry about the fury of these furry little guys. The rest of us get to point and go “Aww!”

Gaia the black-footed kitten — Gaia’s personality is “large and feisty” according to zookeepers. Credit: Hogle Zoo

Native to the savannas of southern Africa, black-footed cats are excellent hunters, but like all felines they’re also prey, and they’re the subject of a worldwide zoological breeding and conservation program due to declining numbers in the wild.

The newest success story for those breeding efforts is Gaia, an eight-month-old black-footed kitten who just made her debut at Hogle Zoo in Utah.

Zookeepers describe baby Gaia’s personality as “large and feisty,” and they expect she’ll be popular with zoo visitors.

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She’s now the second of her species at Hogle, joining Ryder, a male. They haven’t been introduced yet. A carefully supervised introduction is “in the cards, but we’ll let these two feline friends get acquainted when Gaia reaches maturity,” the zoo said.

Little Buddy’s Blog Takeover: The Mystery Of The Missing Cat-Sitters!

Tired of waiting for his human servant to convalesce, Little Buddy has assumed blogging duties. The world looks very different through the eyes of a handsome cat.

Big Buddy is still sick, which annoys me for several reasons including: 1) The level of service is subpar and has NOT returned to pre-COVID standards of excellence. Unacceptable! 2) I’m told I have fans on something called the internet, and Big Buddy has been derelict in his duties, which I’m told involve updating all my fans about how delightful I am, and all the awesome stuff I do on a daily basis. (In between regularly scheduled naps, of course.)

So in the interest of serving my many fans, and not because I have a big ego, I’m taking over the blog for the immediate future! If there was ever a time you wanted to hear directly from Little Buddy, now’s your chance.

So where was I? Right. All the awesome stuff I’ve been doing. Here’s the cover of my newest comic book, the Adventures of Baby Bud. It’s about all the awesome stuff I did as a kitten. I am much bigger and more meowscular now, but I was already very handsome in my kitten days:

Buddy the Cat and the Mystery of the Missing Cat-Sitters!

We have a mystery on our hands, people! A real head-scratcher!

You see, the number of people willing to cat-sit me has dwindled to zero. That’s ~~really sad~~ awesome, because it means Big Buddy can’t go away OR he has to take me with him to all the places he goes, like Washington, the Outer Banks and upstate New York.

Some of you may remember that I accidentally attacked my original cat-sitter, Sue. There may have been some light clawing and maybe teeth involved, but it was no biggie. Humans are so dramatic about these things.

Well, Sue is very nice and the next time Big Buddy went away, she said she’d still stop by to feed me every day but she wouldn’t play with me anymore. (So dramatic.) Also, she had some sort of shield when she entered my domicile, and she kept saying “Be calm, Buddy, be calm! I’m just here to feed you!”

The thing is, I sort of maybe attacked her again. It wasn’t my fault, okay? I thought a chalupacabra was breaking in and I had to defend my territory!

Fast forward to late June and everyone who had cat-sat for me before was suddenly “busy.” Very strange. So Big Buddy turned to the one person who wouldn’t say no, Mother of Big Buddy, or MoBB, and she watched me while Big Buddy cruelly jetted off to Washington to hang out with Brother of Big Buddy (BoBB), his wife and their vile miniature humans. What? Is vile too strong of a word? Okay, their unpredictable, undeveloped-motor-skills-having, loud, terrifying miniature humans. Is that better?

Anyway, I sort of accidentally attacked MoBB too LOL. See, what happened was she woke up and went into the kitchen to make coffee, and I got agitated when I didn’t see any movement indicating she was going to feed me, and I sort of tripped and tried to break my fall by wrapping all four paws around her right leg, raking them down her calf and maybe kind of biting her shin a little bit until the skin broke.

And, uh, she might have had to go to urgent care, where the doctor claimed the “wound” from my “bite” was “infected” and prescribed her some sort of pills.

Like I said, it was all very dramatic. So now no one will watch me. Poor Little Buddy. I guess I’m just gonna have to sacrifice and accompany my Big Buddy on his next adventure. It’ll be tough, but I’m a team player and I’ll see this through so that my pal can get away for a few days without having to leave me home.

So that’s what’s been up in La Casa de Buddy. What’s up with you? 😎

Buddy And I Will Be Right Back!

Big Buddy is convalescing with the help of our hero, Little Buddy.

Hello admirers of the most handsome and meowscular cat in the world!

I’ve gotten some messages from people asking if Bud and I are okay and just wanted to let you know we are, and we’ll be back soon.

I planned a brief hiatus, no more than a few days to recharge the creative batteries. That hiatus was extended when I flew to Washington to hang out with my brother, his wife and the kiddos.

Then I returned home, assisted with a family emergency, got sick shortly afterward and tested positive for COVID.

It feels kind of strange to have lived through the original COVID wave that brutalized New York in 2020, as well as the subsequent delta and omicron waves, managing to avoid infection only to get COVID now in the summer of 2023. But if getting it was inevitable, I’m grateful it happened after I’ve been vaccinated and boosted, and not in those chaotic, horrific early waves when doctors weren’t sure what they were dealing with.

COVID hit me hard, like an extremely intense flu with a grab bag of other symptoms thrown in for good measure, but I’m very grateful I haven’t suffered major upper respiratory distress. Likewise, I’m grateful that my congenital heart problem — an extremely rare valve deformation — was not a factor, because that was my biggest worry.

I am aware that cats can catch COVID, and in the back of my mind I always imagined quarantining myself from Buddy if I came down with it, but cats have their own plans for things and Bud, who is already famously intolerant of any distance or closed doors between us, has a longstanding policy of never leaving my side when I’m sick. Quarantining from Bud was not an option. There’s no way to communicate the why of it to him, and on the practical side I have not had the energy to cordon him off, assuming that’s even possible. Knowing him, he’d quickly find a way to circumvent any barriers and, failing that, he’d meow incessantly and refuse to allow me a minute’s peace until this farce (“Closed doors between us, can you believe it?!?”) was ended.

Just one more reason to love the little guy and be grateful for him, but of course I’ll be watching him closely.

For now I’ll be happy to see the other side of this. Getting really sick is always a good reminder to be grateful for health, and in particular this experience helped me understand that despite vaccines, masks, air filters, hand sanitizers and careful behavior, so much is left to chance.

So that’s what’s happening here. I apologize for our extended absence, and I look forward to returning to our regularly scheduled cat content — same Buddy time, same Buddy channel — in the near future.