police – Page 6 – Pain In The Bud

An Amazon Driver Took A Family’s Cat, And Amazon Has Not Been Helpful

Amazon’s response not only leaves a lot to be desired, it’s also an example of precisely what not to do when an issue goes beyond a simple customer service complaint. The company missed an opportunity to respond with compassion and earn a family’s gratitude.

An Amazon delivery driver took a Washington family’s cat and drove away with her on July 21.

Since then, Amazon has admitted its driver has the cat, but has offered little more than carefully-worded customer service responses mixed with boilerplate language about valuing the family’s business and feedback.

Ray and Karin Ishak have video of the driver petting and playing with 13-year-old Feefee in the family’s driveway during the delivery. The motion-activated camera timed out, according to a report by Seattle ABC affiliate KING5-TV, but when the camera began recording again, triggered by the driver pulling away, Feefee was gone.

“The driver [was] driving away and there’s not a cat in sight. It’s pretty obvious the cat disappeared in those seconds,” Ray Ishak told the station, adding he filed a report with the Snohomish County Sheriff’s Office.

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

Amazon has chosen to deal with the incident via email, as if it’s a dispute over a returned item rather than a living being who is valued as a family member by her people.

A company customer service representative told the Ishaks that the driver said she contacted the police to return Feefee, but the family called the sheriff’s office and the police in Everett, Washington, where they live, and both agencies told them they hadn’t heard from the driver or from Amazon.

The Ishaks asked Amazon if the company could at least tell them the town or city where the driver lives, figuring the driver may have contacted police there instead of the departments that have jurisdiction over their hometown. Amazon declined to provide that information.

When the Ishaks followed up with Amazon again, a customer service representative said she’d be happy to help — if the police approach Amazon. She provided an email address for law enforcement use only, said Amazon will cooperate if the police contact them, and ended the reply with a request to “vote about your experience today.”

This is an awful response by Amazon, and the company deserves any bad PR it gets as a result. The very first thing the company should have done was escalate the ticket to a manager empowered to take care of the case directly, and that manager should have picked up the phone, called the family and promised to get their cat back immediately.

If the company doesn’t have anyone in its customer care hierarchy who understands why it’s important to make that kind of judgment call, then it’s done a poor job of hiring and training its employees.

Alternately, Amazon’s known for keeping its employees on an extremely short leash — the company is notorious for watching its employees via cameras, has been fined tens of millions of dollars for “excessive surveillance” of its own workers, has forced employees to “justify” things like bathroom breaks, and operates on founder Jeff Bezos’ belief that employees are “inherently lazy” — so if the email-only response was due to strict company policy, that’s another negative that can be chalked up to a toxic corporate culture.

Treating this like a routine complaint only exacerbated the Ishak family’s stress and uncertainty regarding the fate of their beloved cat. Putting the onus on the family and the police to sort out of the problem makes things worse, and you’d think any halfway competent customer service rep would skip the “rate your service” pitch, at least until after the problem is solved and Feefee is back with her family.

Feefee with granddaughter — Ray Ishak said Feefee’s disappearance has been especially hard on his grandchildren, who love the gentle feline. Credit: Ray Ishak

It doesn’t matter how massive and successful the company is, there has to be a better way to handle issues like this without requiring even the police to approach Amazon like customers dialing a service line, or supplicants petitioning a king to turn his gaze toward a situation that normally falls beneath his notice. There’s also no recognition of the impact on Feefee, who is almost certainly confused and stressed at being separated from the only home and family she’s known for her entire life.

Lastly, Amazon missed an opportunity to respond with compassion and earn the gratitude of a family whose members are obviously very concerned about their cat. A PR win like that is worth a thousand commercials, and can earn enormous good will with customers. Instead, people will hear about how the company treats a problem like this as if a customer is returning a shirt that’s too small.

As for the Ishak family, they say they’re giving the driver the benefit of the doubt. Maybe she thought Feefee was a stray. But, as Ray Isha told KING5, it’s been made abundantly clear that Feefee is a beloved member of the family, and she needs to be returned.

“Maybe you did this out of the kindness of your heart,” Ray Ishak said. “I appreciate it, but bring me my cat back.”

Top image of Feefee as a kitten with one of Ray Ishak’s grandchildren courtesy of Ray Ishak, via KING5.

Buddy Terrorizes Block With Reluctant Jaguar Pal

With some muscle to back him up, Buddy the Cat becomes the scourge of the neighborhood.

NEW YORK — Taking refuge from the heat of an unusually humid early June day, cats and dogs alike were gathered around the neighborhood’s most popular watering hole when their quiet lapping was disturbed by a kittenish, falsetto-like meow.

“Coming through!” Buddy the Cat yelled. “Make way!”

The silver tabby ordered everyone to “vacate the premises,” declaring the water his “personal drinking spot.” One of the toughest cats on the block, a battle-scarred orange tom named Buster, continued drinking.

“Ahem!” Buddy said loudly. “Perhaps you didn’t hear me. Vacate the pond, Buster!”

Buster eyed Buddy derisively. “Or else what, pip squeak?”

Buddy pretended to file his claws nonchalantly.

“Or else my jaguar is not going to be happy,” Buddy replied.

Buster began laughing, then caught sight of the enormous apex predator and backed up warily.

“That’s right!” Buddy said. “Back up if you don’t want to become a light snack, Buster!”

Ek B’alam, Buddy’s jaguar friend, raised a paw sheepishly.

“Um, do we have to threaten violence? I’m not interested in hurting…”

“Shhhh! Yes, yes we do have to threaten them!” Buddy whispered. “Let’s see that intimidating pose you do…great, now roar!”

The jaguar let loose a primal rumble, sending every cat, dog, bird and squirrel within a mile running for cover.

After enjoying a leisurely drink with the pond to themselves, Buddy and Ek B’alam took a lazy route to a nearby dog park where the pair terrorized a pitbull and a gang of Dobermans.

Witnesses said Buddy strolled into the Doberman circle, needled the dogs with insults and told them they’d have to hand over their treats promptly or face dire consequences.

“Oh yea?” the canine leader said, his tail twitching with anticipation. “Says who?”

“Says my jaguar!” Buddy said theatrically, holding both paws out like a magician.

The dogs paused, looked at each other and laughed uproariously.

“Get outta here, you pudgy little…oh! Oh! He’s really got a jag…I mean, I d-d-didn’t…”

Buddy feigned indifference as Ek B’alam padded out from behind a tree. The dogs emptied their bladders.

“You were saying something about me being pudgy, weren’t you? We don’t like insulting little mutts, do we, Ek B’alam?”

“No, we do not, Buddy,” the big cat replied.

“Sometimes we eat them for breakfast, don’t we, Ek B’alam?”

“Yes we do, Buddy. Better than bacon and eggs, with an agreeable aftertaste!”

The dogs whimpered, tails between their legs.

“Leave your toys and treats and scram!” Buddy said, making the canines flinch as he faked a leap toward them.

“You were right, this is kinda fun!” Ek B’alam said as he ate the dogs’ snacks. “Who do we terrorize next?”

Buddy rested his chin on his right paw thoughtfully.

“We could rob Los Gatos of every ounce of catnip they possess. We could put the fear of God into those ‘hunters’ who shoot at our puma buddies. I also have a revenge list of everyone who ever insulted me on the internet. That could be fun!”

As of late Tuesday night, local police scanner frequencies were buzzing with reports of two cats, one small and the other enormous, gleefully tearing apart industrial vacuum cleaners at a nearby Stanley Steemer shop.

Pet Theft Up 40 Percent Since Pandemic, Criminologist Says

Incidents like Sunday’s attempted cat robbery are happening more often in recent years, a forensic investigator specializing in animal-related crimes says.

Pet theft is a low-risk, high-reward way for the criminally-minded to make a quick buck, which is one reason why such crimes have become much more common since the pandemic, a forensics professor told the New Haven Register.

Virginia Maxwell, who specializes in forensic investigation of animal cruelty, spoke to the newspaper in the wake of Sunday’s failed gunpoint robbery when two men broke into an East Haven, Conn., home and demanded the victims’ “high dollar value cat.”

But first we’d like to draw your attention to an announcement we made back in February of 2021. At the time pet theft was in the headlines after robbers shot a man walking Lady Gaga’s breed dogs, while across the country in Portland a man stole a van full of daycare-bound pups.

Here’s what we wrote at the time:

“Buddy would like everyone to know he does not actually live in New York, and that his true location is a secret.

“I could be living in Rome,” the troublemaking tabby cat said. “I could be Luxembourgish. Maybe I live in Königreich Romkerhall or the Principality of Sealand. You just don’t know.”

“The one thing you can be certain of is I definitely don’t live in New York.”

We would like to make clear that we continue to blog from Not New York.

On a more serious note, financial woes brought on by the pandemic, painful inflation and a generally difficult economy have attracted the criminally inclined to the petnapping trade, and as Maxwell pointed out to the Register, few people are held accountable for animal-related crimes. That includes darker endeavors like dog fighting and puppy/kitten mills.

“Sadly, animal cruelty in general is under-prosecuted, and very, very few actually end up resulting in jail time,” Maxwell said.

white cat on brown wooden shelf — A cat stays above the fray and surveys her surroundings from an elevated perch. Credit: cottonbro studio/Pexels

Sometimes pet thieves are opportunists who see a cat or dog who catches their fancy, or they believe might be worth money. Those cases often include people luring well-loved animals off porches and property with food.

Most, however, are people who intentionally target breeds that command high prices and are primarily responsible for what Maxwell says is a 40 percent spike in petnappings since early 2020. For felines that means Bengals, Savannahs, Ragdolls, Maine Coons, Norwegian Forest Cats and other breeds that can net the thief a solid payday for minimal effort.

“They’re going to steal your pedigree cat, your pedigree dog that’s worth thousands” and immediately flip the animal, Maxwell told the newspaper.

Social media, it turns out, is a double-edged sword.

While cops and animal welfare organizations warn people against showing off valuable pets online — and urge people to disable features like location tagging — the same platforms are often invaluable for retrieving stolen cats and dogs. Groups on sites like Reddit and Facebook help people find their well-loved four-legged family members and warn others when they identify resellers.

You can help keep your furry friends safe by making sure they’re microchipped, only allowing them outdoors when you’re there to accompany them, and keeping gates, doors and garages closed and locked.

Caught! Tip Leads Cops To Ohio Cat Killer

The suspect has been charged with a pair of felonies and remained jailed awaiting arraignment on Tuesday evening.

A 27-year-old Ohio man has been identified and arrested in connection with the cruel death of a cat in late January.

Police located Zhean Bai of Oxford, Ohio, thanks to a tip from the public and charged him with a pair of felonies. They say he’s the man seen in disturbing security camera footage from Jan. 24, when he chased an apparent stray cat into an apartment complex in Hamilton, Ohio. The footage shows Bai forcing the cat into a plastic bag and slamming it onto the ground.

The charges — prohibitions concerning companion animals and breaking and entering — are fifth-degree felonies under Ohio law. Bai faces up to two years in prison, $5,000 in fines and up to five years of probation if he’s convicted of both crimes.

After severely injuring the feline, Bai allegedly dumped the cat behind the building and fled. A dog warden found the cat, but a veterinarian made the decision to euthanize due to the extent of the cat’s injuries, including a broken spine and pelvis.

“This instance of horrific cruelty is unimaginable and will never be tolerated in this county,” Butler County Sheriff Richard Jones wrote in a statement to the media. “Anyone who treats an animal in such a cruel manner will always find a place in my jail.”

The investigation isn’t over. Police say they’re looking into the possibility that Bai may have been involved in other animal cruelty cases.

Bai was apparently concerned he’d be caught. The same cameras show him returning to the apartment complex — where he does not live — and scoping it out for security cameras. He was wearing the same shoes and jacket and had recently gotten a haircut, giving police and the public a better view of his face. Cops quickly released a second batch of images this week, imploring the public help them find the man.

Bai was held in Butler County jail pending arraignment on Tuesday evening. It wasn’t immediately clear if he’d retained an attorney.

This Man Broke A Cat’s Spine By Slamming It To The Ground. Help Police ID And Catch Him

The police are looking for the public’s help in identifying and tracking down a man seen in a disturbing video.

Cops are looking for the public’s help identifying a man who abused a cat, injuring the feline so badly it had to be euthanized.

The man chased the cat into an apartment complex in Hamilton, Ohio, on Jan. 24 at 9 p.m. He caught the cat, forced it into a plastic bag and then slammed the bag down hard on the stairwell, according to footage from security cameras the complex. He dumped the cat, still alive and suffering, behind the apartment complex and fled.

The cat was found by deputy dog wardens, according to local media, but had a fractured pelvis and spine and had to be euthanized.

ohioanimalabuser — A still image from Jan. 24. Police say the suspect returned last week to scope out security cameras. Credit: Butler County Sheriff’s Office.

In addition to being shockingly cruel, the suspect isn’t the sharpest tool in the shed. Cops say he doesn’t live in the complex, but returned there last week to look for surveillance cameras. In doing so, he gave the police a better look at his facial features and more images to release to the public.

Per the Hamilton Journal-News:

“In the new photos of the suspect, he is wearing the same coat and shoes, but has a recent hair cut, according to the BCSO.”

For those of you living in the Ohio area, details on how to contact the Butler County Sheriff’s Office are in the post below. Help them find this cruel man so he can be prosecuted and convicted.