animal welfare – Page 16 – Pain In The Bud

Amazon Driver Who Stole Family’s Cat Claims The Feline Ran Off, Amazon Offers To Compensate Family With Stuffed Animal Resembling The Cat

Feefee the cat’s family is deeply frustrated at the lack of answers about their cat and the lack of urgency by the company in trying to locate her after an Amazon delivery driver stole the 13-year-old tabby on July 21.

After a 10-day saga in which tan Amazon driver stole their cat — and Amazon did little to help recover her — a Washington family has been told the feline is gone, and has been offered stuffed animals in her stead.

Feefee the cat was taken from the Ishak family’s driveway in Everett, Washington, on July 21. Footage from a motion-activated security camera shows an Amazon delivery driver crouching in the driveway and petting Feefee, then driving off.

A representative from Amazon’s customer service department confirmed the driver took the cat, but has not helped reunite Feefee and the Ishaks beyond giving the family an email address that law enforcement can use to contact the company.

At first, an Amazon rep told Ray Ishak that the driver — who has not been named by the company — contacted law enforcement to return Feefee. However, neither the Everett Police Department nor the Snohomish County Sheriff’s Office said they had any record of anyone approaching them about surrendering a cat.

Amazon response — An Amazon customer service representative told the Ishak family that the driver “contacted the police to return your cat.”

Amazon declined to put Ray Ishak in touch with the driver or to tell him the general area where the driver lives, so he might contact local law enforcement there.

The story changed on the morning of July 30, when the sheriff’s office told Ishak that the driver now says Feefee “allegedly escaped a few days ago,” Ray Ishak told PITB.

“They will not tell me where. If I could find out the vicinity I’m pretty sure I could have found the cat,” Ishak said. “I asked the sheriff’s deputies how I can find out the area and the only way is for the driver that stole the cat to tell me.

“I asked them to have her text me or call me from a blocked number or [create] a temporary email, just to tell me where it is because [the police] can’t tell me. It has to come from her and she has refused to do so so far. I fear that [Feefee’s] gone.”

PITB has reached out to Amazon and will update this post if the company responds.

In the meantime, while Amazon will not assist Ishak in trying to recover Feefee himself, a customer service representative asked the Washington man for a description of the 13-year-old tabby “so they can send me a stuffed animal that looks like her,” Ishak told PITB.

“I am serious,” he said, adding that he’s kept copies of the email correspondence with Amazon’s customer service department.

amazonishak2 — An Amazon customer service representative said the company would do “everything we can to investigate” and offered to send stuffed kittens “that look like” Feefee for the family’s grandchildren, who are close to the cat. Credit: Ray Ishak

As we wrote in our earlier post about the incident, Amazon has handled the case as if it were a dispute over a returned item or a delivery problem, even asking Ishak to rate his experience with the company’s customer support immediately after informing him they can’t give him more information. The company has not taken active measures to reunite the Ishak family with their cat, and has refused to provide any information about the driver, even vague information that could help Ishak find Feefee.

“What baffles me is that no one seems to understand that this is a CRIME and we the people who were hurt by this crime are being kept in the dark when we should be able to find her,” the family wrote in response to Amazon’s most recent reply.

The language reflects the deep frustration the family has felt over the incident and the company’s response.

“I just pray we find her alive. I am also tired of getting the brush off, generic emails and no information on our case.”

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

If the driver is telling the truth and Feefee escaped, finding her quickly is critical. The vast majority of house cats do not do well when forced to fend for themselves, and Feefee has been a member of the Ishak family for 13 years, since she was a kitten.

If the driver is not being truthful and still has the cat, there’s no way for the family to know, and no indication Amazon or law enforcement can be convinced to find out if she’s telling the truth.

As one of our readers wrote in response to our previous story, few things are more heartbreaking than someone stealing a family’s well-loved cat. The saga has been stressful for the Ishak family, and has undoubtedly taken a toll on Feefee, who was taken from the only home she’s ever known. Feefee suffers from asthma, Ray Ishak said, which is why she was allowed to spend time outdoors immediately outside the family’s home.

Ray Ishak said his family was gathered this weekend for his son’s wedding and he had to tell his grandkids, who are particularly close to Feefee, that the cat was elsewhere. That quickly backfired.

“The emotional distress for me having to lie to my grandkids that the cat is safe and fine,” Ishak told KING5, a Seattle NBC affiliate, earlier this week. “Then, watching my granddaughters cry after they found out because they heard us talk about it. It was a double whammy from every single front.”

This is not the first time a delivery driver has stolen a pet, and not the first time an Amazon driver has done so.

In 2021, a driver for Uber-owned Postmates stole an 11-month-old ginger tabby named Simba from a Colorado family’s driveway after delivering a package. Postmates was similarly reticent to help the victims, and the family was never reunited with Simba.
In 2020, a 23-year-old delivery driver stole a Minnesota woman’s cat from outside her home and repeatedly denied taking the 12-year-old tabby until, three months later, he wrote an apologetic letter admitting he nabbed her, felt guilty and tossed her out of his truck later the same day.
In 2022, an Amazon driver stole a Michigan family’s dog. The pup was returned four days later.
Earlier this year, an Amazon driver tried to steal a family’s dog after admiring the pup and telling the family he wanted a puppy of his own. The family caught the driver in the act, and the driver did not escape with the dog.
On July 3, a FedEx driver stole a French bulldog named Tori after delivering a package to her owner’s home in North Carolina. The driver, 44-year-old Kimani Joehan Marshall, left Tori in his truck as he continued making deliveries and the pooch died as temperatures pushed well into the 90s with high humidity. Marshall dumped Tori’s body by the side of a road and the family continued to post missing flyers and search for her until July 10, when police confirmed their dog was dead. Marshall remains in jail on $50,000 bail and faces a felony cruelty to animals charge as well as larceny and possession of stolen property.
Most recently, an Amazon Flex driver allegedly stole an Austin, Texas woman’s dog on July 25. The woman, with help from friends and online sleuths, tracked the driver to his home 50 miles away and was able to recover her dog after confronting the man with evidence — including video from a neighbor’s security camera — showing he’d taken the pup.

That’s not a comprehensive list, and the cases that make the news involve pet thefts caught on camera. Victims who don’t have security or doorbell cameras generally have no recourse, and thefts by delivery drivers won’t make the news unless the victims take their stories to local newspapers or TV news stations, or local reporters discover reports by checking police blotters. The latter situation is becoming increasingly unlikely as so-called “news deserts” — locales not covered by any local media — expand with every newspaper that folds and every round of newsroom layoffs.

We hope someone in Amazon management is paying attention and can help the Ishak family get Feefee back. After all, who wants Amazon drivers delivering packages to their homes if the company allows those drivers to steal from customers with impunity?

As we wrote previously, this isn’t a customer returning a sweater or complaining about a late package, and it shouldn’t be handled that way. Feefee is a living being with emotions, and she’s been part of the Ishak family for 13 years. The very least Amazon can do is have a compassionate and empowered manager call them, apologize profusely, and vow to do everything possible to reunite the family with their well-loved cat.

Top image of an Amazon delivery driver in a Prime van courtesy of Wikimedia Commons.

An Amazon Driver Took A Family’s Cat, And Amazon Has Not Been Helpful

Amazon’s response not only leaves a lot to be desired, it’s also an example of precisely what not to do when an issue goes beyond a simple customer service complaint. The company missed an opportunity to respond with compassion and earn a family’s gratitude.

An Amazon delivery driver took a Washington family’s cat and drove away with her on July 21.

Since then, Amazon has admitted its driver has the cat, but has offered little more than carefully-worded customer service responses mixed with boilerplate language about valuing the family’s business and feedback.

Ray and Karin Ishak have video of the driver petting and playing with 13-year-old Feefee in the family’s driveway during the delivery. The motion-activated camera timed out, according to a report by Seattle ABC affiliate KING5-TV, but when the camera began recording again, triggered by the driver pulling away, Feefee was gone.

“The driver [was] driving away and there’s not a cat in sight. It’s pretty obvious the cat disappeared in those seconds,” Ray Ishak told the station, adding he filed a report with the Snohomish County Sheriff’s Office.

Amazon has chosen to deal with the incident via email, as if it’s a dispute over a returned item rather than a living being who is valued as a family member by her people.

A company customer service representative told the Ishaks that the driver said she contacted the police to return Feefee, but the family called the sheriff’s office and the police in Everett, Washington, where they live, and both agencies told them they hadn’t heard from the driver or from Amazon.

The Ishaks asked Amazon if the company could at least tell them the town or city where the driver lives, figuring the driver may have contacted police there instead of the departments that have jurisdiction over their hometown. Amazon declined to provide that information.

When the Ishaks followed up with Amazon again, a customer service representative said she’d be happy to help — if the police approach Amazon. She provided an email address for law enforcement use only, said Amazon will cooperate if the police contact them, and ended the reply with a request to “vote about your experience today.”

This is an awful response by Amazon, and the company deserves any bad PR it gets as a result. The very first thing the company should have done was escalate the ticket to a manager empowered to take care of the case directly, and that manager should have picked up the phone, called the family and promised to get their cat back immediately.

If the company doesn’t have anyone in its customer care hierarchy who understands why it’s important to make that kind of judgment call, then it’s done a poor job of hiring and training its employees.

Alternately, Amazon’s known for keeping its employees on an extremely short leash — the company is notorious for watching its employees via cameras, has been fined tens of millions of dollars for “excessive surveillance” of its own workers, has forced employees to “justify” things like bathroom breaks, and operates on founder Jeff Bezos’ belief that employees are “inherently lazy” — so if the email-only response was due to strict company policy, that’s another negative that can be chalked up to a toxic corporate culture.

Treating this like a routine complaint only exacerbated the Ishak family’s stress and uncertainty regarding the fate of their beloved cat. Putting the onus on the family and the police to sort out of the problem makes things worse, and you’d think any halfway competent customer service rep would skip the “rate your service” pitch, at least until after the problem is solved and Feefee is back with her family.

Feefee with granddaughter — Ray Ishak said Feefee’s disappearance has been especially hard on his grandchildren, who love the gentle feline. Credit: Ray Ishak

It doesn’t matter how massive and successful the company is, there has to be a better way to handle issues like this without requiring even the police to approach Amazon like customers dialing a service line, or supplicants petitioning a king to turn his gaze toward a situation that normally falls beneath his notice. There’s also no recognition of the impact on Feefee, who is almost certainly confused and stressed at being separated from the only home and family she’s known for her entire life.

Lastly, Amazon missed an opportunity to respond with compassion and earn the gratitude of a family whose members are obviously very concerned about their cat. A PR win like that is worth a thousand commercials, and can earn enormous good will with customers. Instead, people will hear about how the company treats a problem like this as if a customer is returning a shirt that’s too small.

As for the Ishak family, they say they’re giving the driver the benefit of the doubt. Maybe she thought Feefee was a stray. But, as Ray Isha told KING5, it’s been made abundantly clear that Feefee is a beloved member of the family, and she needs to be returned.

“Maybe you did this out of the kindness of your heart,” Ray Ishak said. “I appreciate it, but bring me my cat back.”

Top image of Feefee as a kitten with one of Ray Ishak’s grandchildren courtesy of Ray Ishak, via KING5.

More Than 400 People Applied To Adopt Foul-Mouthed Parrot

Requirements for adopting Pepper included a sense of humor and experience caring for birds. He’s now found a home with patient caretakers and another mercurial parrot to hang out with.

It’s too bad cats can’t swear.

While kittens don’t often have problems finding homes due to their overwhelming cuteness and antics, it usually takes a sad story to drum up considerable interest when an adult feline is up for adoption.

As the SPCA of Niagara learned, talkative parrots, especially birds who can swear up a storm, have their pick of homes.

In June, a potty-mouthed parrot named Pepper was surrendered to the shelter, and when the SPCA put the call out — specifying they’d prefer someone with experience caring for birds and a sense of humor — the applications kept rolling in, totaling more than 400.

“His famous line is ‘Do you want me to kick your ass?'” a shelter employee said in an interview last month shortly after announcing Pepper was up for adoption.

Shelter staff asked applicants to include photos of their bird enclosures in addition to the usual pre-adoption questions, eventually narrowing the Pepper Sweepstakes down to 10 potential homes.

This past week, Pepper was finally taken to his new abode in Olean, a small city in western New York. The couple who adopted him are not only experienced with birds, they know all about avian vulgarity. They have a parrot named Shelby who apparently “makes Pepper look like a saint.”

As for Pepper, it looks like he’s getting his bearings before heaping abuse on his new caretakers.

“He hasn’t cursed at them yet, but we know it’s coming,” shelter staff wrote in an update.

In recent decades, research has shown birds can be exceptionally intelligent. Crows, for example, use tools, can differentiate between human faces, and remember which humans have wronged them or treated them well.

While many people assumed parrots merely imitate human language, long term behavioral studies show the birds are able to use words in context and invent novel combinations of words. As with other animals, syntax remains elusive.

The most famous example was Alex the African Gray, who was the subject of research by animal cognition expert Dr. Irene Pepperberg. Alex, who died in 2007 at the age of 31, was able to count and could perform simple calculations. He was talkative, conversant and often told his caretakers how he was feeling, what he wanted, and what he thought of the tests they’d give him. (Like a child, Alex would try to get out of exercises he was bored with by asking for water, saying he was tired and wanted a nap, or just flubbing his answers.)

We are not above crude humor here at PITB, and in the past we’ve written about Ruby, our favorite talking parrot. Ruby lives in the UK with her owner, Nick Chapman, and the pair were among the very earliest Youtube stars thanks to videos of Ruby’s shockingly vulgar, extremely British tirades and Chapman’s infectious laugh.

Warning for those who are offended by bad language or are viewing at work: Ruby is known for liberal use of c-bombs-, t-bombs, f-bombs and just about every other linguistic bomb you can think of, in addition to British slang like “bollocks.” If that’s a problem for you, skip this video.

Eric the Legend, a parrot who lives in Australia, is also a favorite on Youtube for his habit of declaring himself “a fookin’ legend!“

We’re glad Pepper has found a home where his idiosyncratic nature will be cherished, and we hope the future will bring videos of Pepper and Shelby going back and forth. Parrots are social animals, after all, and what fun are insults if you’ve got no one to trade them with?

Top image of Pepper courtesy of Niagara SPCA.

How Is It Possible That People Can’t Recognize Their Own Cats?

PLUS: Today’s the deadline for UK residents to get their cats microchipped under a new law that levies a hefty fine for people who don’t comply.

Another day, another story about a person who can’t tell if the cat they’ve brought inside is their own or a random lookalike.

In this case, a woman named Amber Porter says her indoor-only cat bolted outside, and after a few hours she was able to bring him back in — only to have doubts about whether he’s actually her cat. Meanwhile, an identical-looking black cat is hovering around Porter’s home, and she’s trying to lure it inside.

“I’m still a little worried about it,” Porter said. “I have fully convinced myself I have the wrong cat but I also think I do have the right one.”

This absolutely blows my mind. If someone asked me how long it would take to determine if a gray tabby is Buddy, I’d say approximately half a second. It’s not because of his “bib,” that unique white tuft of hair on his chest, or his pronounced muzzle, although both would offer confirmation.

It’s his behavior, his mannerisms and movement, the fact that if we were separated, he’d meow loudly the second we’re reunited and I’d hear that familiar half-trill, half-meow he does that seems to be Buddesian for “Hello, servant!”

In any case, I hope Amber Porter figures out which cat is hers, and the story looks like it’ll have a happy ending because she says she intends to keep both cats.

Today’s the deadline to get your cats microchipped in the UK

A reminder to our British readers: today, June 10, is the deadline to have your cat microchipped under a new law that makes chips mandatory.

If you’re caught with an unchipped cat, the fine is a hefty £500, or about $635 in ‘Merican greenbacks. That’s some serious chop, so get your little buddy chipped!

Tabby cat — “Chip me, human!” Credit: FOX/Pexels

Alice Potter, a cat welfare specialist with the RSPCA, told Sky News that microchips with up-to-date information are the biggest factor in reuniting cats with their humans when the former go missing.

“On average, 11% of all cats coming into the RSPCA’s care are still not microchipped. We’ve also rescued cats who have been microchipped but the details haven’t been kept up to date, which is arguably even more frustrating as it means cats spend a long time in our care whilst we fruitlessly try to contact the owner with out-of-date information,” Potter said.

“However, we’ve also seen countless stories of cats that have been reunited with their owners thanks to a tiny microchip – showing what this change of legislation will achieve for animal welfare.”

For The First Time, American Vets Can Prescribe FIP Meds For Cats

People whose cats are infected with FIP can now get a legal prescription and buy it from a US pharmacy. A full course of treatment will cost a few hundred dollars instead of the thousands charged on the illegal market.

Starting on June 1, people whose cats are infected with deadly Feline Infectious Peritonitis won’t have to shell out thousands of dollars to shady middlemen importing the cure from China.

FIP is a virtual death sentence for cats, but there’s a drug — GS-441524 — that has a cure rate somewhere around 90 percent, a Godsend for people whose beloved felines are afflicted with the virus.

Previously the only way to get it was through predatory online middlemen who charged exorbitant sums, but thanks to a partnership between UK pharmaceutical company Bova Group and New Jersey-based compounding pharmacy Stokes, the FIP cure will be available legally in the US.

The legal version of the drug will come in a tuna-flavored tablet format and customers can expect to pay a few hundred dollars for a full treatment instead of between $5,000 and $15,000 some paid for the FIP treatment from importers.

A US company invented the drug and held the rights, so it seemed like bringing it to market for cat caretakers would be a no-brainer. Unfortunately, GS-441524 is similar to COVID drug Remdesivir so the company was worried if they submitted the FIP cure to the FDA for approval and the FDA did not grant it, the denial could lead the agency to revoke its approval of Remdesivir due to its molecular similarity.

As a result, innumerable people whose cats were suffering with FIP turned to groups like Facebook’s FIP Warriors to help them obtain GS-441524 illegally. The drug was manufactured by facilities in China, sold to middlemen in the US and Europe, then marked up by eye-watering amounts for sale to people with sick cats.

jupiterpitbtopimg — Jupiter, a British shorthair, was diagnosed with FIP. His human, a young professional from London, paid almost $10,000 for FIP treatment obtained through middlemen.

Last year the feds announced they’d exposed a GS-441524 smuggling ring, alleging a woman from Texas and another from Oregon had made almost $10 million from selling the FIP treatment to panicked cat lovers.

GS-441524 importers knew their customers were desperate to save their beloved feline friends so they’d be willing to pay the extraordinary mark-up — and pay they did.

Here at PITB we’ve interviewed and written about several people whose cats were diagnosed with FIP. One of them, a student, spent her entire savings on GS-441524 obtained through the Facebook group and relied on help from generous donors to raise the rest. Another, a young professional in London, paid even more, spending £7,500 (about $9,400 at the time) on the medication alone, not including vet visits.

A Texas woman whose cat, Seth, was diagnosed with FIP said the middlemen — and women — said the sellers “saw our desperate situation and took advantage of us.”

“It was a very stressful time for us, and every time we needed to refill, they charged us more,” she told PITB. “They knew we couldn’t say no.”

For readers interested in more details about GS-441524, Stokes pharmacy has a resource page that breaks down pricing, shipment times, availability and more.

Parsnip, the cat pictured at the top, and Jupiter, the British shorthair pictured within the story, were both cured after taking full courses of GS-441524.