stolen cats – Pain In The Bud

Once Again, Amazon Has No Answers After A Delivery Driver Steals A Pet

Amazon has not been helpful when its drivers have stolen pets from customers, treating the incidents as customer service issues.

A woman in California is in a panic after her cat went missing and her home security cameras showed an Amazon driver carrying the kitty away.

Diane Huff-Medina’s footage shows a driver bending down to pet her cat, Piper, during a delivery this weekend. After delivering the package, the Ring camera footage shows, the driver grabbed Piper on the way out, put her in his vehicle and drove off.

“I thought he was just petting her for a second, but yeah … I had to rewatch it a couple of times because it is hard to see, it’s dark, and he doesn’t carry her very nicely,” Huff-Medina told LA’s KABC. “I see her little tail and I was like, ‘Oh my God.’ I couldn’t believe what I was seeing.”

Piper the cat. Credit: Diane Huff-Medina

Unfortunately incidents like this seem to happen regularly, and Amazon continues to fall woefully short when it comes to handling them and helping reunited their customers with their pets.

In an incident from last year when one of the company’s drivers stole Feefee, a cat belonging to the Ishak family of Everett, Washington, Amazon’s customer service representatives told the family the company could not force the woman to return the cat, and refused to give the woman’s address or even her general neighborhood to the family so they could search for Feefee.

In a similar incident from August, an Amazon driver stole Murphy, a cat belonging to Kathy Souza from Massachusetts. While Souza thankfully was reunited with Murphy, Amazon was not helpful, she said.

“I spoke with someone at Amazon who asked, ‘Is the cat worth more or less than $200?’” Souza wrote incredulously on Facebook while Murphy was still missing.

This time, an Amazon rep told Huff-Medina they’d identified the driver, but couldn’t get in touch with him.

It’s amazing that after all these incidents, Amazon still treats the theft of cats and dogs by their delivery drivers as a customer service issue, and seems to have no standard protocol for working with law enforcement to get the animals returned.

Indeed, there’s one common thread to all the stories that end happily — in those cases the victims did everything they could to find their pets and did not wait for Amazon or local police to take the thefts seriously.

In the Ishak family’s case, they spent several days posting flyers, talking to local media and driving around in a widening circle to look for the car they’d seen on their doorbell camera. That’s ultimately how they found Feefee: instead of surrendering the scared feline as she told Amazon she would, the driver simply dumped Feefee outside her own building. The Ishaks found Feefee scared and hungry, hiding in the bushes outside the driver’s apartment complex, but otherwise unharmed.

In Souza’s case, her relentless efforts to make noise and draw attention to the driver and Amazon ultimately prompted the driver to return Murphy.

So we’re hoping Huff-Medina takes a similar route, because unfortunately these cases are not a priority for the corporate behemoth, nor for local police, as most state laws consider pets property, and stealing a pet is considered a small time crime. Let’s hope there’s good news soon.

Amazon Driver Who Stole Family’s Cat Claims The Feline Ran Off, Amazon Offers To Compensate Family With Stuffed Animal Resembling The Cat

Feefee the cat’s family is deeply frustrated at the lack of answers about their cat and the lack of urgency by the company in trying to locate her after an Amazon delivery driver stole the 13-year-old tabby on July 21.

After a 10-day saga in which tan Amazon driver stole their cat — and Amazon did little to help recover her — a Washington family has been told the feline is gone, and has been offered stuffed animals in her stead.

Feefee the cat was taken from the Ishak family’s driveway in Everett, Washington, on July 21. Footage from a motion-activated security camera shows an Amazon delivery driver crouching in the driveway and petting Feefee, then driving off.

A representative from Amazon’s customer service department confirmed the driver took the cat, but has not helped reunite Feefee and the Ishaks beyond giving the family an email address that law enforcement can use to contact the company.

At first, an Amazon rep told Ray Ishak that the driver — who has not been named by the company — contacted law enforcement to return Feefee. However, neither the Everett Police Department nor the Snohomish County Sheriff’s Office said they had any record of anyone approaching them about surrendering a cat.

Amazon response — An Amazon customer service representative told the Ishak family that the driver “contacted the police to return your cat.”

Amazon declined to put Ray Ishak in touch with the driver or to tell him the general area where the driver lives, so he might contact local law enforcement there.

The story changed on the morning of July 30, when the sheriff’s office told Ishak that the driver now says Feefee “allegedly escaped a few days ago,” Ray Ishak told PITB.

“They will not tell me where. If I could find out the vicinity I’m pretty sure I could have found the cat,” Ishak said. “I asked the sheriff’s deputies how I can find out the area and the only way is for the driver that stole the cat to tell me.

“I asked them to have her text me or call me from a blocked number or [create] a temporary email, just to tell me where it is because [the police] can’t tell me. It has to come from her and she has refused to do so so far. I fear that [Feefee’s] gone.”

PITB has reached out to Amazon and will update this post if the company responds.

In the meantime, while Amazon will not assist Ishak in trying to recover Feefee himself, a customer service representative asked the Washington man for a description of the 13-year-old tabby “so they can send me a stuffed animal that looks like her,” Ishak told PITB.

“I am serious,” he said, adding that he’s kept copies of the email correspondence with Amazon’s customer service department.

amazonishak2 — An Amazon customer service representative said the company would do “everything we can to investigate” and offered to send stuffed kittens “that look like” Feefee for the family’s grandchildren, who are close to the cat. Credit: Ray Ishak

As we wrote in our earlier post about the incident, Amazon has handled the case as if it were a dispute over a returned item or a delivery problem, even asking Ishak to rate his experience with the company’s customer support immediately after informing him they can’t give him more information. The company has not taken active measures to reunite the Ishak family with their cat, and has refused to provide any information about the driver, even vague information that could help Ishak find Feefee.

“What baffles me is that no one seems to understand that this is a CRIME and we the people who were hurt by this crime are being kept in the dark when we should be able to find her,” the family wrote in response to Amazon’s most recent reply.

The language reflects the deep frustration the family has felt over the incident and the company’s response.

“I just pray we find her alive. I am also tired of getting the brush off, generic emails and no information on our case.”

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

If the driver is telling the truth and Feefee escaped, finding her quickly is critical. The vast majority of house cats do not do well when forced to fend for themselves, and Feefee has been a member of the Ishak family for 13 years, since she was a kitten.

If the driver is not being truthful and still has the cat, there’s no way for the family to know, and no indication Amazon or law enforcement can be convinced to find out if she’s telling the truth.

As one of our readers wrote in response to our previous story, few things are more heartbreaking than someone stealing a family’s well-loved cat. The saga has been stressful for the Ishak family, and has undoubtedly taken a toll on Feefee, who was taken from the only home she’s ever known. Feefee suffers from asthma, Ray Ishak said, which is why she was allowed to spend time outdoors immediately outside the family’s home.

Ray Ishak said his family was gathered this weekend for his son’s wedding and he had to tell his grandkids, who are particularly close to Feefee, that the cat was elsewhere. That quickly backfired.

“The emotional distress for me having to lie to my grandkids that the cat is safe and fine,” Ishak told KING5, a Seattle NBC affiliate, earlier this week. “Then, watching my granddaughters cry after they found out because they heard us talk about it. It was a double whammy from every single front.”

This is not the first time a delivery driver has stolen a pet, and not the first time an Amazon driver has done so.

In 2021, a driver for Uber-owned Postmates stole an 11-month-old ginger tabby named Simba from a Colorado family’s driveway after delivering a package. Postmates was similarly reticent to help the victims, and the family was never reunited with Simba.
In 2020, a 23-year-old delivery driver stole a Minnesota woman’s cat from outside her home and repeatedly denied taking the 12-year-old tabby until, three months later, he wrote an apologetic letter admitting he nabbed her, felt guilty and tossed her out of his truck later the same day.
In 2022, an Amazon driver stole a Michigan family’s dog. The pup was returned four days later.
Earlier this year, an Amazon driver tried to steal a family’s dog after admiring the pup and telling the family he wanted a puppy of his own. The family caught the driver in the act, and the driver did not escape with the dog.
On July 3, a FedEx driver stole a French bulldog named Tori after delivering a package to her owner’s home in North Carolina. The driver, 44-year-old Kimani Joehan Marshall, left Tori in his truck as he continued making deliveries and the pooch died as temperatures pushed well into the 90s with high humidity. Marshall dumped Tori’s body by the side of a road and the family continued to post missing flyers and search for her until July 10, when police confirmed their dog was dead. Marshall remains in jail on $50,000 bail and faces a felony cruelty to animals charge as well as larceny and possession of stolen property.
Most recently, an Amazon Flex driver allegedly stole an Austin, Texas woman’s dog on July 25. The woman, with help from friends and online sleuths, tracked the driver to his home 50 miles away and was able to recover her dog after confronting the man with evidence — including video from a neighbor’s security camera — showing he’d taken the pup.

That’s not a comprehensive list, and the cases that make the news involve pet thefts caught on camera. Victims who don’t have security or doorbell cameras generally have no recourse, and thefts by delivery drivers won’t make the news unless the victims take their stories to local newspapers or TV news stations, or local reporters discover reports by checking police blotters. The latter situation is becoming increasingly unlikely as so-called “news deserts” — locales not covered by any local media — expand with every newspaper that folds and every round of newsroom layoffs.

We hope someone in Amazon management is paying attention and can help the Ishak family get Feefee back. After all, who wants Amazon drivers delivering packages to their homes if the company allows those drivers to steal from customers with impunity?

As we wrote previously, this isn’t a customer returning a sweater or complaining about a late package, and it shouldn’t be handled that way. Feefee is a living being with emotions, and she’s been part of the Ishak family for 13 years. The very least Amazon can do is have a compassionate and empowered manager call them, apologize profusely, and vow to do everything possible to reunite the family with their well-loved cat.

Top image of an Amazon delivery driver in a Prime van courtesy of Wikimedia Commons.

Bring Your Cats Inside: Thieves Are Snatching Cats From Yards And Selling Them Online

As cat thefts increase on both sides of the pond, a UK woman’s security cameras caught a pair of thieves trying to stuff a neighbor’s cat into a plastic bin under cover of darkness. The cats are later sold online.

A week after a brazen thief stole a Portland family’s cat off their front porch, a pair of cat thieves were caught on security footage snatching a cat from a residential street in the UK.

The latter is not an isolated incident. A group of amateur sleuths, comprised of people whose cats were stolen and others concerned about the spate of thefts, found several of the missing cats listed for sale on a UK pet classifieds site, Pets4Homes.co.uk.

The latest cat-napping happened in East Birmingham, where home security cameras captured footage of a man and a woman creeping along a residential street shortly before 4 am, armed with cat treats, milk and a plastic bin and quietly searching for neighborhood felines.

East Birmingham’s Charlene Jones told the UK Sun that she was woken up by her dogs, who alerted her to intruders on her property.

“I didn’t notice anything until the dogs started barking, and I looked out the window and caught them in the act,” Jones said. “It all happened around 20 to four in the morning, at this point she was just putting the cat into the bin. I opened the window and the cat escaped.”

Cat thieves — In this still from Jones’ security cameras, the cat thieves are seen with the treats, milk and plastic bin they were using to capture neighborhood kitties.

An angry Jones, whose own cat was stolen three weeks ago, confronted the thieves, who claimed they were working for a local animal welfare charity and were trapping strays.

“I went out and spoke to them and she started reeling off all these charity numbers and claiming she worked for them,” Jones said.

When Jones later reviewed the footage she recognized the cat, who belongs to a neighbor a few doors down the street.

“I feel angry,” Jones told the paper. “I have done my own research, she has been selling cats for eight months.”

Jodie Smith of Solihull, a town of about 123,000 about 18 miles from Birmingham, said her family’s cat, Arlo, was stolen in January. A friend later spotted Arlo on Pets4Homes, but the Smiths weren’t able to recover him.

“It’s awful, this is my daughter’s cat,” Smith said. “My daughter can’t go to bed with cuddles from her fur baby. She is absolutely gutted.”

Arlo the cat — Arlo was listed on Pets4Homes but the family was unable to recover him.

Pet thefts on both sides of the Atlantic have been on the rise since the beginning of the Coronavirus pandemic in 2020. As entire countries went into lockdown, demand for companion animals skyrocketed, leaving many shelters bare and breeders sold out.

Criminals saw an opportunity and began stealing pets, mostly dogs at first, from yards, homes and kennels, prompting the owner of one lost pet site to dub 2020 “the worst year ever” for dog thefts, according to the BBC.

With exotic cat breeds commanding large amounts of money on the open market, from a few hundred dollars for breeds like Persians to $20,000 for Savannah cats, opportunistic thieves began targeting felines as well. “Moggies,” cats of indeterminate origin or no particular breed, aren’t exempt either. Some may be stolen because thieves mistake them for exotics, while other thieves apparently find it worth their time to snatch cats that can net them $100 or more on sites like Craigslist and Pets4Homes.

In the UK, cat thefts have increased threefold within the last five years, a trend accelerated by the pandemic and the resulting scarcity of cats, especially those with breed pedigree. Police rarely recover the stolen pets, and authorities say some people are targeted after sharing photos and video of their pets online.

Stealing cats is especially easy in the UK, where the majority of people allow their cats to roam free outdoors and the idea of keeping cats strictly indoors is seen as cruel or improper, even though felis catus are domesticated animals and don’t have a “natural habitat.”

In the Portland case, no one has come forward with any solid information in the theft of Kiki the cat despite two relatively clear shots of the suspect’s face and extended footage of her approaching and taking the cat from the Autar family’s front porch on Feb. 20. Like the UK catnappings, the Portland suspect seemed motivated by profit: The family said their cameras also caught the woman checking for open car doors, and the way she grabbed and held the cat — holding him at arm’s length, dangerously carrying him by the scruff of his neck — indicated she saw him as an object, not a living creature.

Karina Autar told PITB on March 1 that her family hasn’t given up hope.

“We are all just getting by, we are coping by putting in all our energy [into finding] him,” she said.

Cat thief suspect — The thief was caught snatching KiKi off his family’s front porch on Feb. 20.

In the UK, Jones is not the only person to confront the cat thieves. Amy Buckley, 29, told The Sun that the woman seen in Jones’ footage also told her she was an employee of an animal welfare organization.

“She came to mine around January, claiming she worked for the PDSA and that they’d had a report about a large number of stray cats in the area,” Buckley told the paper.

She said she was immediately suspicious because PDSA (People’s Dispensary for Sick Animals) is a charity run by veterinarians that provides care, not TNR or general trapping services.

PDSA confirmed the woman does not work for the organization, while local police told the paper they had taken several reports from people whose cats had been stolen and were investigating the thefts. Meanwhile, an RSPCA spokesperson urged caretakers to have their cats microchipped.

In the meantime the victims are trying their best to locate their stolen furry family members, but they’re also angry at the pain the thieves have caused families and children.

“There are other families going through the same heartbreak,” Smith said. “For a lady to have some money in her pocket, she is destroying little children.”