Tag: Amazon customer service

Cop Named Cat Busts Amazon Driver Named Cat For Stealing Family’s Cat

It’s the first case successfully prosecuted under a new UK law that treats pets as living beings, not the “property” of a person or family.

It started, as these things often do these days, with an Amazon delivery driver who took a shine to a UK family’s pet feline.

Catalin Stancu, 41, was delivering a package to a home in West Yorkshire this January when he spotted a floofy tabby cat named Nora. When Nora didn’t come back inside that day and was still missing a day later, homeowner Carl Crowthers checked footage from his surveillance cameras and saw Stancu interacting with Nora before picking her up and driving off with her.

We wrote about the theft at the time, noting Amazon hadn’t changed its standard customer service response (“How much would you say your cat was worth?”) to customers traumatized by the company’s drivers stealing their beloved pets.

Crowther also hinted that he’d like to go into more detail, but didn’t want to endanger an ongoing police investigation. Now we know why.

Nora’s family contacted West Yorkshire police, who put Sgt. Cat Ryan in charge of the investigation. Ryan used information from the surveillance videos to track Stancu to his home. Around the same time Stancu, realizing footage of himself was spreading on socials and in traditional media, contacted Crowthers via Facebook to return Nora.

On Thursday, Stancu was sentenced, marking the first time a person has been successfully prosecuted using changes made by the Pet Theft Act.

That law, passed and enacted in 2024, creates a new category for pet thefts recognizing animals are not just property that can be replaced. It gives police new ways to charge people accused of stealing pets and provides judges with more options for sentencing, including up to five years in prison, fines, community service and other sentencing conditions.

It’s also a model for other countries and jurisdictions. Currently, almost every US state law lists pets as property, most under archaic agriculture and markets laws that were meant to settle disputes over farm animals. This is also a subject we’ve covered, noting the numerous advantages of modernizing animal laws so crimes involving pets are treated differently than, say, an argument between two farmers about who owns a particular cow.

Stancu admitted to driving off with Nora before his sentencing, but said despite the fact that she was wearing a collar, he thought she was a stray.

“I didn’t steal her, I took her,” he told the court.

District Judge Paul Marks gave Stancu an eight week suspended jail sentence and ordered him to pay £500 in compensation, which equals about $670 at current exchange rates. A suspended sentence is the UK equivalent of a conditional discharge in US courts, meaning Stancu must stay out of legal trouble for at least a year to avoid serving jail time.

Marks acknowledged that Stancu made efforts to return Nora once the story hit the press, but said his actions still violated the law.

“Whatever your initial motive was for taking Nora, and whatever concerns you had about Nora’s health, you should not have behaved in the way you did,” Marks told him. “Nora was a much-loved family pet and the family wanted her back… The distress they suffered for three days when they knew nothing of where Nora was, was very upsetting.”

In a statement, the family said they’d spoken to Stancu, accepted his apology, and hope the case helps people realize they’re doing more than removing “property” when they take a cat or dog. Nora, they said, is a member of their family.

“We are incredibly thankful and relieved that she was eventually returned safely to us,” the statement reads. “We hope today’s outcome sends a clear message that animals are not objects to be stolen, and that the pain caused to families by these actions is very real.”

As for Sgt. Cat Ryan, she said she was happy to catch Catalin Stancu and return a family’s beloved cat. The Pet Theft Act, she said, made it possible because such crimes are now taken more seriously under the law.

“One look at how happy the Crowther’s have been happy to have Nora home, and see how settled she is to be back, only confirms how important it was for us to achieve this outcome,” she said.

NOTE, 5/15: Stancu’s sentence included £500 in compensation to the victims and a suspended eight week jail term. Under the plea agreement, Stancu will avoid jail if he stays out of legal trouble for the next year. A previous version of this story did not note the jail sentence was suspended.

Cat Stolen By Amazon Driver Returned To Family, Investigation Continues

The family posted a short statement on social media but refrained from offering details, citing an ongoing police investigation.

Nora the cat is back with her family.

The tabby cat was stolen from outside her West Yorkshire, UK, home on Jan. 18 by an Amazon delivery driver. Nora’s human, Carl Crowther, checked footage from his security cameras and had a clear view of the driver dropping off a package and scooping up the cat before walking off the property with her.

The incident was widely covered in UK media and while the suspect’s face was censored in news reports, an uncensored version was widely shared on social media by animal welfare groups and regular people who helped put pressure on the driver. Nora’s family worried that the kitty could experience health problems without the medication they give her regularly for a heart murmur.

Crowther’s Facebook post.

In an update post, Crowther said Nora had been returned “safe and well.” It’s not clear if the Amazon employee returned the cat or if police were involved in the recovery. Crowther, citing an ongoing police investigation, said he can’t offer more details at the moment.

“Obviously we are over the moon with this outcome,” he wrote on Facebook.

Unfortunately the theft of pets by delivery drivers has been a recurring story in the news, and there are reports of Amazon drivers making off with cats and dogs going back at least a decade. While there is no official count or centralized list, it’s happened often enough to generate outrage from customers and news coverage from local and national media, which is often key to helping the victims get their pets back.

‘What Is The Monetary Value Of Your Cat?’ Once Again, Amazon Proves Tone Deaf After Driver Steals Cat

A family’s home security camera captured clear footage of an Amazon delivery driver scooping up their cat and carrying her away.

At a certain point, you’ve gotta wonder whether this is a feature, not a glitch.

After yet another incident involving an Amazon driver stealing a pet, the company stuck to its usual script by being absolutely useless and managing to offend its wronged customer.

On Monday West Yorkshire’s Carl Crowther checked his security camera footage, prompted by the sudden disappearance of his cat, Nora. The footage shows an Amazon delivery driver leaving a package at Crowther’s front door, then scooping Nora up before walking off the property with the feline.

When Crowther called Amazon, the company handled it with the same remarkable tone deafness and lack of care that’s become its trademark in cases like this.

“Their response was disgusting, asking what monetary value we’d put on the cat,” Crowther said. “How can you put a value on somebody’s pet?”

Thankfully Crowther’s local police are taking the case seriously rather than treating it as petty crime or beneath their concern, as many US law enforcement agencies do. That’s not entirely their fault, as outdated laws still define cats and dogs as property with fixed monetary value, fungible assets that can be easily replaced. In many states, stealing a cat will result in nothing more than a low level misdemeanor charge that is pleaded down in court.

West Yorkshire police told The Guardian and the Independent that they’ve opened an investigation and “inquiries remain ongoing.”

The video has been published by several UK news sites, but oddly — perhaps due to UK law — the driver’s face is blurred out.

There’s an additional reason for urgency besides Nora’s family missing her, Crowther said. The stolen feline has a heart murmur and takes medication to manage the condition. Crowther said he’s worried she could succumb to stress between the lack of medication and the frightening abduction. Nora does not do well in new environments, he said.

This is just the latest theft in what has become a fairly routine situation for Amazon. For some reason, perhaps because of lack of training or less vigorous vetting, Amazon’s drivers have been in the news much more frequently for stealing pets than drivers for any other retailer or delivery company.

The online retail giant still seems to have no protocol for handling cases like this, with its representatives treating them like typical customer service issues. Thus the questions about placing monetary value on pets and other insensitive questions.

In cases in which victims have been successfully reunited with their pets, they took the initiative and did not wait for Amazon or the police to act.

Once Again, Amazon Has No Answers After A Delivery Driver Steals A Pet

Amazon has not been helpful when its drivers have stolen pets from customers, treating the incidents as customer service issues.

A woman in California is in a panic after her cat went missing and her home security cameras showed an Amazon driver carrying the kitty away.

Diane Huff-Medina’s footage shows a driver bending down to pet her cat, Piper, during a delivery this weekend. After delivering the package, the Ring camera footage shows, the driver grabbed Piper on the way out, put her in his vehicle and drove off.

“I thought he was just petting her for a second, but yeah … I had to rewatch it a couple of times because it is hard to see, it’s dark, and he doesn’t carry her very nicely,” Huff-Medina told LA’s KABC. “I see her little tail and I was like, ‘Oh my God.’ I couldn’t believe what I was seeing.”

Piper the cat. Credit: Diane Huff-Medina

Unfortunately incidents like this seem to happen regularly, and Amazon continues to fall woefully short when it comes to handling them and helping reunited their customers with their pets.

In an incident from last year when one of the company’s drivers stole Feefee, a cat belonging to the Ishak family of Everett, Washington, Amazon’s customer service representatives told the family the company could not force the woman to return the cat, and refused to give the woman’s address or even her general neighborhood to the family so they could search for Feefee.

In a similar incident from August, an Amazon driver stole Murphy, a cat belonging to Kathy Souza from Massachusetts. While Souza thankfully was reunited with Murphy, Amazon was not helpful, she said.

“I spoke with someone at Amazon who asked, ‘Is the cat worth more or less than $200?’” Souza wrote incredulously on Facebook while Murphy was still missing.

Credit: Diane Huff-Medina

This time, an Amazon rep told Huff-Medina they’d identified the driver, but couldn’t get in touch with him.

It’s amazing that after all these incidents, Amazon still treats the theft of cats and dogs by their delivery drivers as a customer service issue, and seems to have no standard protocol for working with law enforcement to get the animals returned.

Indeed, there’s one common thread to all the stories that end happily — in those cases the victims did everything they could to find their pets and did not wait for Amazon or local police to take the thefts seriously.

In the Ishak family’s case, they spent several days posting flyers, talking to local media and driving around in a widening circle to look for the car they’d seen on their doorbell camera. That’s ultimately how they found Feefee: instead of surrendering the scared feline as she told Amazon she would, the driver simply dumped Feefee outside her own building. The Ishaks found Feefee scared and hungry, hiding in the bushes outside the driver’s apartment complex, but otherwise unharmed.

In Souza’s case, her relentless efforts to make noise and draw attention to the driver and Amazon ultimately prompted the driver to return Murphy.

So we’re hoping Huff-Medina takes a similar route, because unfortunately these cases are not a priority for the corporate behemoth, nor for local police, as most state laws consider pets property, and stealing a pet is considered a small time crime. Let’s hope there’s good news soon.