news – Page 23 – Pain In The Bud

Wash. Family Recovers Cat Stolen By Amazon Driver: ‘She Left Her Outside To Die’

After an Amazon delivery driver stole their cat from their driveway, a Washington state family went to great lengths to recover their beloved tabby — without the help of the online retail giant, which declined to put them in touch with the driver.

Feefee’s back home.

The tabby cat, who belongs to the Ishak family of Everett, Washington, has been reunited with her humans after an 11-day ordeal that started with her abduction by an Amazon Flex delivery driver on July 21 and ended with a long and determined search by her family that led to an apartment complex about six miles from their home.

“My wife and I drove around over the last three days concentrating on apartment buildings until [Thursday] when I spotted a car that matched [the driver’s],” Ray Ishak told PITB. “I have been in the car business for 26 years. I know what to look for. Perfect match, even missing the front wheel cover, just like in the [home security camera] video.

“We went to the leasing office and explained we were looking for our cat and reason to believe it might here. The office employees immediately commented that the police were there a few days ago asking about the cat. We knew then we were at the right place.”

Feefee gets a warm welcome from one of the family’s dogs. The 13-year-old tabby cat was stolen from her family’s driveway on July 21 by an Amazon delivery driver. Credit: Ray Ishak

Feefee’s back home. Credit: Ray Ishak

Feefee digs into a bowl of food after returning home. Credit: Ray Ishak

Ishak and his wife spent the next few hours searching the grounds around the apartment complex, which are covered in heavy brush. While they didn’t find Feefee, they spoke to several children playing nearby who confirmed they’d seen the missing tabby. They gave their phone number to the kids, asking them to call if they spotted Feefee again.

“Around 6 pm they called,” Ishak told PITB. “We took off and found her in very heavy brush and sticker bushes.”

The couple gave the kids rewards for their crucial help, then gently coaxed their frightened cat from out of the brush where she’d been hiding.

A video taken afterward shows a famished Feefee digging into a large bowl of food after her long ordeal. She’d clearly not been eating over the past week and since she’s been home she’s been doing little else besides sleeping and eating.

Ishak said his grandchildren, who are particularly close to Feefee, were “elated” when told she’d been found.

For the family, the reunion comes after lots of worry, stress, taking time off work to search for her — and frustration that neither Amazon nor the driver who stole Feefee helped them recover her.

“What is infuriating is the area where [Feefee was found] is right behind the building where that person’s car was parked. That cat has been out there for days with no food and multiple people have seen her on multiple days. [The Amazon driver] just let her out and could have very easily told us and we could have very easily found her days ago and all this would be put to rest.”

The driver stole Feefee from the family’s driveway after delivering a package on July 21. Footage from the Ishaks’ security cameras shows the female driver squatting down in their driveway to pet the 13-year-old cat. The motion-activated camera timed out momentarily, then was triggered a second time as the Amazon driver left with Feefee in her car.

When confronted with video evidence, Amazon admitted the driver had taken the cat and told Ishak the driver went to the police to return her. That wasn’t true: Ishak checked with the Everett police as well as the county sheriff’s office, and neither had been contacted by anyone trying to return a stolen cat.

Then the driver’s story changed. An Amazon rep told Ishak that the driver claimed Feefee had escaped and was missing.

When Amazon would not put Ishak in touch with the driver, he pleaded with them to at least point him in the right direction, suggesting the driver could make a burner email address or call from a blocked number — anything just to get a lead on where Feefee might be.

The woman refused to cooperate.

“She knew where the cat was for over a week and still refused,” Ishak fumed. “She purposely left that cat outside to basically die, while everyone online was calling us bad people for letting our cat be an indoor outdoor cat and that she is better off with that person.”

The online retail giant never gave Ishak an explanation for why one of its drivers would steal his cat, and said only that she no longer works for the company. In an email exchange with Amazon, Ishak pointed out that his family had been victimized in a crime committed by a company employee, yet Amazon was treating it like a customer service issue and protecting the driver.

In the meantime, the family was frustrated by online comments criticizing them for allowing their cat outdoors on their own property. Feefee was diagnosed with asthma years ago and benefits from fresh air, Ray Ishak said. The cat was in the family’s driveway, just a few feet from their home, when she was stolen.

“I took time off work and after a few days of pure determination looking for a needle in a sea of haystacks we found her,” Ray Ishak told PITB. “I guess we’re not so bad after all.”

Videos and photos in this post courtesy of Ray Ishak.

Amazon Driver Who Stole Family’s Cat Claims The Feline Ran Off, Amazon Offers To Compensate Family With Stuffed Animal Resembling The Cat

Feefee the cat’s family is deeply frustrated at the lack of answers about their cat and the lack of urgency by the company in trying to locate her after an Amazon delivery driver stole the 13-year-old tabby on July 21.

After a 10-day saga in which tan Amazon driver stole their cat — and Amazon did little to help recover her — a Washington family has been told the feline is gone, and has been offered stuffed animals in her stead.

Feefee the cat was taken from the Ishak family’s driveway in Everett, Washington, on July 21. Footage from a motion-activated security camera shows an Amazon delivery driver crouching in the driveway and petting Feefee, then driving off.

A representative from Amazon’s customer service department confirmed the driver took the cat, but has not helped reunite Feefee and the Ishaks beyond giving the family an email address that law enforcement can use to contact the company.

At first, an Amazon rep told Ray Ishak that the driver — who has not been named by the company — contacted law enforcement to return Feefee. However, neither the Everett Police Department nor the Snohomish County Sheriff’s Office said they had any record of anyone approaching them about surrendering a cat.

Amazon response — An Amazon customer service representative told the Ishak family that the driver “contacted the police to return your cat.”

Amazon declined to put Ray Ishak in touch with the driver or to tell him the general area where the driver lives, so he might contact local law enforcement there.

The story changed on the morning of July 30, when the sheriff’s office told Ishak that the driver now says Feefee “allegedly escaped a few days ago,” Ray Ishak told PITB.

“They will not tell me where. If I could find out the vicinity I’m pretty sure I could have found the cat,” Ishak said. “I asked the sheriff’s deputies how I can find out the area and the only way is for the driver that stole the cat to tell me.

“I asked them to have her text me or call me from a blocked number or [create] a temporary email, just to tell me where it is because [the police] can’t tell me. It has to come from her and she has refused to do so so far. I fear that [Feefee’s] gone.”

PITB has reached out to Amazon and will update this post if the company responds.

In the meantime, while Amazon will not assist Ishak in trying to recover Feefee himself, a customer service representative asked the Washington man for a description of the 13-year-old tabby “so they can send me a stuffed animal that looks like her,” Ishak told PITB.

“I am serious,” he said, adding that he’s kept copies of the email correspondence with Amazon’s customer service department.

amazonishak2 — An Amazon customer service representative said the company would do “everything we can to investigate” and offered to send stuffed kittens “that look like” Feefee for the family’s grandchildren, who are close to the cat. Credit: Ray Ishak

As we wrote in our earlier post about the incident, Amazon has handled the case as if it were a dispute over a returned item or a delivery problem, even asking Ishak to rate his experience with the company’s customer support immediately after informing him they can’t give him more information. The company has not taken active measures to reunite the Ishak family with their cat, and has refused to provide any information about the driver, even vague information that could help Ishak find Feefee.

“What baffles me is that no one seems to understand that this is a CRIME and we the people who were hurt by this crime are being kept in the dark when we should be able to find her,” the family wrote in response to Amazon’s most recent reply.

The language reflects the deep frustration the family has felt over the incident and the company’s response.

“I just pray we find her alive. I am also tired of getting the brush off, generic emails and no information on our case.”

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

If the driver is telling the truth and Feefee escaped, finding her quickly is critical. The vast majority of house cats do not do well when forced to fend for themselves, and Feefee has been a member of the Ishak family for 13 years, since she was a kitten.

If the driver is not being truthful and still has the cat, there’s no way for the family to know, and no indication Amazon or law enforcement can be convinced to find out if she’s telling the truth.

As one of our readers wrote in response to our previous story, few things are more heartbreaking than someone stealing a family’s well-loved cat. The saga has been stressful for the Ishak family, and has undoubtedly taken a toll on Feefee, who was taken from the only home she’s ever known. Feefee suffers from asthma, Ray Ishak said, which is why she was allowed to spend time outdoors immediately outside the family’s home.

Ray Ishak said his family was gathered this weekend for his son’s wedding and he had to tell his grandkids, who are particularly close to Feefee, that the cat was elsewhere. That quickly backfired.

“The emotional distress for me having to lie to my grandkids that the cat is safe and fine,” Ishak told KING5, a Seattle NBC affiliate, earlier this week. “Then, watching my granddaughters cry after they found out because they heard us talk about it. It was a double whammy from every single front.”

This is not the first time a delivery driver has stolen a pet, and not the first time an Amazon driver has done so.

In 2021, a driver for Uber-owned Postmates stole an 11-month-old ginger tabby named Simba from a Colorado family’s driveway after delivering a package. Postmates was similarly reticent to help the victims, and the family was never reunited with Simba.
In 2020, a 23-year-old delivery driver stole a Minnesota woman’s cat from outside her home and repeatedly denied taking the 12-year-old tabby until, three months later, he wrote an apologetic letter admitting he nabbed her, felt guilty and tossed her out of his truck later the same day.
In 2022, an Amazon driver stole a Michigan family’s dog. The pup was returned four days later.
Earlier this year, an Amazon driver tried to steal a family’s dog after admiring the pup and telling the family he wanted a puppy of his own. The family caught the driver in the act, and the driver did not escape with the dog.
On July 3, a FedEx driver stole a French bulldog named Tori after delivering a package to her owner’s home in North Carolina. The driver, 44-year-old Kimani Joehan Marshall, left Tori in his truck as he continued making deliveries and the pooch died as temperatures pushed well into the 90s with high humidity. Marshall dumped Tori’s body by the side of a road and the family continued to post missing flyers and search for her until July 10, when police confirmed their dog was dead. Marshall remains in jail on $50,000 bail and faces a felony cruelty to animals charge as well as larceny and possession of stolen property.
Most recently, an Amazon Flex driver allegedly stole an Austin, Texas woman’s dog on July 25. The woman, with help from friends and online sleuths, tracked the driver to his home 50 miles away and was able to recover her dog after confronting the man with evidence — including video from a neighbor’s security camera — showing he’d taken the pup.

That’s not a comprehensive list, and the cases that make the news involve pet thefts caught on camera. Victims who don’t have security or doorbell cameras generally have no recourse, and thefts by delivery drivers won’t make the news unless the victims take their stories to local newspapers or TV news stations, or local reporters discover reports by checking police blotters. The latter situation is becoming increasingly unlikely as so-called “news deserts” — locales not covered by any local media — expand with every newspaper that folds and every round of newsroom layoffs.

We hope someone in Amazon management is paying attention and can help the Ishak family get Feefee back. After all, who wants Amazon drivers delivering packages to their homes if the company allows those drivers to steal from customers with impunity?

As we wrote previously, this isn’t a customer returning a sweater or complaining about a late package, and it shouldn’t be handled that way. Feefee is a living being with emotions, and she’s been part of the Ishak family for 13 years. The very least Amazon can do is have a compassionate and empowered manager call them, apologize profusely, and vow to do everything possible to reunite the family with their well-loved cat.

Top image of an Amazon delivery driver in a Prime van courtesy of Wikimedia Commons.

An Amazon Driver Took A Family’s Cat, And Amazon Has Not Been Helpful

Amazon’s response not only leaves a lot to be desired, it’s also an example of precisely what not to do when an issue goes beyond a simple customer service complaint. The company missed an opportunity to respond with compassion and earn a family’s gratitude.

An Amazon delivery driver took a Washington family’s cat and drove away with her on July 21.

Since then, Amazon has admitted its driver has the cat, but has offered little more than carefully-worded customer service responses mixed with boilerplate language about valuing the family’s business and feedback.

Ray and Karin Ishak have video of the driver petting and playing with 13-year-old Feefee in the family’s driveway during the delivery. The motion-activated camera timed out, according to a report by Seattle ABC affiliate KING5-TV, but when the camera began recording again, triggered by the driver pulling away, Feefee was gone.

“The driver [was] driving away and there’s not a cat in sight. It’s pretty obvious the cat disappeared in those seconds,” Ray Ishak told the station, adding he filed a report with the Snohomish County Sheriff’s Office.

Amazon has chosen to deal with the incident via email, as if it’s a dispute over a returned item rather than a living being who is valued as a family member by her people.

A company customer service representative told the Ishaks that the driver said she contacted the police to return Feefee, but the family called the sheriff’s office and the police in Everett, Washington, where they live, and both agencies told them they hadn’t heard from the driver or from Amazon.

The Ishaks asked Amazon if the company could at least tell them the town or city where the driver lives, figuring the driver may have contacted police there instead of the departments that have jurisdiction over their hometown. Amazon declined to provide that information.

When the Ishaks followed up with Amazon again, a customer service representative said she’d be happy to help — if the police approach Amazon. She provided an email address for law enforcement use only, said Amazon will cooperate if the police contact them, and ended the reply with a request to “vote about your experience today.”

This is an awful response by Amazon, and the company deserves any bad PR it gets as a result. The very first thing the company should have done was escalate the ticket to a manager empowered to take care of the case directly, and that manager should have picked up the phone, called the family and promised to get their cat back immediately.

If the company doesn’t have anyone in its customer care hierarchy who understands why it’s important to make that kind of judgment call, then it’s done a poor job of hiring and training its employees.

Alternately, Amazon’s known for keeping its employees on an extremely short leash — the company is notorious for watching its employees via cameras, has been fined tens of millions of dollars for “excessive surveillance” of its own workers, has forced employees to “justify” things like bathroom breaks, and operates on founder Jeff Bezos’ belief that employees are “inherently lazy” — so if the email-only response was due to strict company policy, that’s another negative that can be chalked up to a toxic corporate culture.

Treating this like a routine complaint only exacerbated the Ishak family’s stress and uncertainty regarding the fate of their beloved cat. Putting the onus on the family and the police to sort out of the problem makes things worse, and you’d think any halfway competent customer service rep would skip the “rate your service” pitch, at least until after the problem is solved and Feefee is back with her family.

Feefee with granddaughter — Ray Ishak said Feefee’s disappearance has been especially hard on his grandchildren, who love the gentle feline. Credit: Ray Ishak

It doesn’t matter how massive and successful the company is, there has to be a better way to handle issues like this without requiring even the police to approach Amazon like customers dialing a service line, or supplicants petitioning a king to turn his gaze toward a situation that normally falls beneath his notice. There’s also no recognition of the impact on Feefee, who is almost certainly confused and stressed at being separated from the only home and family she’s known for her entire life.

Lastly, Amazon missed an opportunity to respond with compassion and earn the gratitude of a family whose members are obviously very concerned about their cat. A PR win like that is worth a thousand commercials, and can earn enormous good will with customers. Instead, people will hear about how the company treats a problem like this as if a customer is returning a shirt that’s too small.

As for the Ishak family, they say they’re giving the driver the benefit of the doubt. Maybe she thought Feefee was a stray. But, as Ray Isha told KING5, it’s been made abundantly clear that Feefee is a beloved member of the family, and she needs to be returned.

“Maybe you did this out of the kindness of your heart,” Ray Ishak said. “I appreciate it, but bring me my cat back.”

Top image of Feefee as a kitten with one of Ray Ishak’s grandchildren courtesy of Ray Ishak, via KING5.

More Than 400 People Applied To Adopt Foul-Mouthed Parrot

Requirements for adopting Pepper included a sense of humor and experience caring for birds. He’s now found a home with patient caretakers and another mercurial parrot to hang out with.

It’s too bad cats can’t swear.

While kittens don’t often have problems finding homes due to their overwhelming cuteness and antics, it usually takes a sad story to drum up considerable interest when an adult feline is up for adoption.

As the SPCA of Niagara learned, talkative parrots, especially birds who can swear up a storm, have their pick of homes.

In June, a potty-mouthed parrot named Pepper was surrendered to the shelter, and when the SPCA put the call out — specifying they’d prefer someone with experience caring for birds and a sense of humor — the applications kept rolling in, totaling more than 400.

“His famous line is ‘Do you want me to kick your ass?'” a shelter employee said in an interview last month shortly after announcing Pepper was up for adoption.

Shelter staff asked applicants to include photos of their bird enclosures in addition to the usual pre-adoption questions, eventually narrowing the Pepper Sweepstakes down to 10 potential homes.

This past week, Pepper was finally taken to his new abode in Olean, a small city in western New York. The couple who adopted him are not only experienced with birds, they know all about avian vulgarity. They have a parrot named Shelby who apparently “makes Pepper look like a saint.”

As for Pepper, it looks like he’s getting his bearings before heaping abuse on his new caretakers.

“He hasn’t cursed at them yet, but we know it’s coming,” shelter staff wrote in an update.

In recent decades, research has shown birds can be exceptionally intelligent. Crows, for example, use tools, can differentiate between human faces, and remember which humans have wronged them or treated them well.

While many people assumed parrots merely imitate human language, long term behavioral studies show the birds are able to use words in context and invent novel combinations of words. As with other animals, syntax remains elusive.

The most famous example was Alex the African Gray, who was the subject of research by animal cognition expert Dr. Irene Pepperberg. Alex, who died in 2007 at the age of 31, was able to count and could perform simple calculations. He was talkative, conversant and often told his caretakers how he was feeling, what he wanted, and what he thought of the tests they’d give him. (Like a child, Alex would try to get out of exercises he was bored with by asking for water, saying he was tired and wanted a nap, or just flubbing his answers.)

We are not above crude humor here at PITB, and in the past we’ve written about Ruby, our favorite talking parrot. Ruby lives in the UK with her owner, Nick Chapman, and the pair were among the very earliest Youtube stars thanks to videos of Ruby’s shockingly vulgar, extremely British tirades and Chapman’s infectious laugh.

Warning for those who are offended by bad language or are viewing at work: Ruby is known for liberal use of c-bombs-, t-bombs, f-bombs and just about every other linguistic bomb you can think of, in addition to British slang like “bollocks.” If that’s a problem for you, skip this video.

Eric the Legend, a parrot who lives in Australia, is also a favorite on Youtube for his habit of declaring himself “a fookin’ legend!“

We’re glad Pepper has found a home where his idiosyncratic nature will be cherished, and we hope the future will bring videos of Pepper and Shelby going back and forth. Parrots are social animals, after all, and what fun are insults if you’ve got no one to trade them with?

Top image of Pepper courtesy of Niagara SPCA.

A Quiet Place Day One: Are ‘Service Cats’ A Real Thing?

Service animals and emotional support animals are not the same thing.

A Quiet Place: Day One stars Lupita Nyong’o as Samira, a terminally ill woman, and Joseph Quinn as her nurse, Eric.

But it’s the third main cast member — a feline named Frodo — who’s been hailed as the surprise star of the film, which one reviewer called “a love letter to cat owners.”

Nyong’o’s Sam has been given the equivalent of a death sentence with her aggressive cancer diagnosis, but when the nightmarish creatures who play the antagonists of the Quiet Place franchise arrive, Sam fights for her life with her trusty “service cat” by her side.

“You can’t have a cat in here,” the clerk at a bodega tells Sam early in the film, before she fixes him with a no-nonsense stare and flatly declares: “He’s a service cat.”

Frodo the Cat — The adorable Frodo, co-star of A Quiet Place: Day One.

Service cats: Fact or fiction?

So are service cats a real thing?

Unfortunately, no. In the US, only dogs and miniature horses can be registered as service animals, and that’s by law. The latter are more rare, but horses labeled emotional support animals are no more official than an emotional support llama.

You’ve probably heard stories or seen photos of people trying to take other animals into places they’d normally never be allowed. In 2019, a woman decided to push the boundaries by taking a miniature horse onto a domestic flight, forcing passengers to share extremely limited space with the olfactorily potent, skittish animal. She even scolded social media users who didn’t get the horse’s pronouns “correct.” (They’re she/her, by the way. We’re not making this up.)

https://x.com/barstoolsports/status/1167440007956746240

https://x.com/tsturk8/status/1167472085918240768

The woman, who says she needs the horse because she suffers from PTSD, told Omaha, Nebraska’s KMTV that the managers of a grocery store allegedly violated her rights by asking her to leave rather than allow her to march a horse through a place where people buy food and its operators are required to follow Department of Health rules.

“I was treated so poorly and the manager’s responses when I followed up were poor,” she said. “They are going to be hearing from the Department of Justice and I’m definitely going to be pursuing legal means as well.”

In 2023, a man tried to take a “service alligator” to a Phillies game at Citizens Bank Park. Stadium security weren’t buying it and he was turned away, but not before other fans snapped photos of the attempt. In Nevada, a man who had his USDA license revoked for “multiple violations of the Animal Welfare Act” argued that authorities couldn’t confiscate his 10 tigers because he claimed they are emotional support animals.

“My doctor has written that she feels that the tigers are beneficial to my psychological well-being and so therefore I got what the law requires,” Karl Mitchell told KTNV, an ABC affiliate in Las Vegas.

Emotional support tiger — An emotional support tiger depicted in a Reddit photoshop contest for the most ridiculous “service animals.” Maybe some ambitious dreamer will cook up a service elephant or an emotional support bison.

Since then the FAA and Department of Transportation have issued new rules clarifying emotional support horses, peacocks, flying squirrels, parrots and other animals are not allowed on planes, prompting one flight attendant to quip that “The days of Noah’s Ark in the sky are over.”

That, however, has not put a dent in the confusion over what constitutes a service animal versus an emotional support animal, and what rights people have when it comes to bring their furry (or scaly, or feathered) friends into public and private spaces.

Although we’re happy to see Nyong’o in her first lead role since 2019’s freaky horror thriller Us, unfortunately A Quiet Place: Day One is almost certain to contribute to that confusion with its fictional “service cat” character.

A service animal and an emotional support animal are not the same thing

First, there’s an important distinction between a service animal and an emotional support animal.

Service animals can only be dogs or miniature horses, and must be trained. People who depend on service animals can train them themselves, but the animal must meet specific needs, like guiding the blind or vision-impaired.

Emotional support animals, by contrast, are not trained, certified or “official” in any capacity. Anyone can adopt or buy an animal and call it an “emotional support animal.”

Emotional support alligator — A Phillies fan’s “emotional support alligator.” The stadium turned him and his carnivorous apex predator companion down. Credit: Howard Eskin/X

Unfortunately due to the confusion involving service animals vs ESAs, predatory sites have popped up online promising to “officially register” ESAs for a fee.

In addition to charging for something that doesn’t exist, the proprietors of those sites also tell people they can take their “officially registered” support animals into places normally off limits to pets, like stores and restaurants. Some sites offer consultations with alleged mental health professionals who will “diagnose” customers remotely and write letters on the customer’s behalf.

Abrea Hensley with miniature horse — Abrea Hensley with her miniature horse, Flirty, in an aquarium. Hensley’s social media accounts document all the places she goes with the animal.

Those sites operate similar to the numerous “buy a star” sites that claim celestial objects can be officially owned. Like their emotional support animal “registry” counterparts, the star sale sites offer official-looking paperwork, but they’re selling something that can’t legally be sold, and the certificates are legally and practically meaningless.

Buying a “certification” won’t make your cat a service feline, and contrary to how they’re portrayed in the movie, calling a pet an emotional support animal does not allow you to bring it anywhere you like.

For legal purposes, there’s only one perk to be had by claiming an emotional support animal: under the Fair Housing Act, landlords generally cannot refuse tenants who have emotional support animals. The act specifies that allowing emotional support animals is limited by “reasonable accommodations.” That means a dog or a cat is okay, but you can’t keep an animal that poses a danger to your neighbors, negatively impacts their quality of life, or requires the landlord to make major and costly alterations.

The general trend in recent years has involved curbing the limits of emotional support animals, a trend that appears likely to continue as more people abuse the privilege, burdening other members of the public by insisting they must silently endure the inconvenience, potential allergic reactions, sanitary concerns and practical problems caused by bringing animals into spaces that are not designed to accommodate them.

While we’re certainly sympathetic to pet owners — this blog wouldn’t exist if we were not — the fact is that the more people abuse societal boundaries with emotional support animals, the more difficult it makes things for people who have legitimate service dogs and rely on them to navigate life and maintain their independence.

Note: This post has been updated to further distinguish between service animals and emotional support animals. An earlier version contained a paragraph with potentially confusing phrasing.

h/t Susan Mercurio for pointing out that emotional support animals are coveted by the Fair Housing Act