Amazon has not been helpful when its drivers have stolen pets from customers, treating the incidents as customer service issues.
A woman in California is in a panic after her cat went missing and her home security cameras showed an Amazon driver carrying the kitty away.
Diane Huff-Medina’s footage shows a driver bending down to pet her cat, Piper, during a delivery this weekend. After delivering the package, the Ring camera footage shows, the driver grabbed Piper on the way out, put her in his vehicle and drove off.
“I thought he was just petting her for a second, but yeah … I had to rewatch it a couple of times because it is hard to see, it’s dark, and he doesn’t carry her very nicely,” Huff-Medina told LA’s KABC. “I see her little tail and I was like, ‘Oh my God.’ I couldn’t believe what I was seeing.”
Piper the cat. Credit: Diane Huff-Medina
Unfortunately incidents like this seem to happen regularly, and Amazon continues to fall woefully short when it comes to handling them and helping reunited their customers with their pets.
In an incident from last year when one of the company’s drivers stole Feefee, a cat belonging to the Ishak family of Everett, Washington, Amazon’s customer service representatives told the family the company could not force the woman to return the cat, and refused to give the woman’s address or even her general neighborhood to the family so they could search for Feefee.
In a similar incident from August, an Amazon driver stole Murphy, a cat belonging to Kathy Souza from Massachusetts. While Souza thankfully was reunited with Murphy, Amazon was not helpful, she said.
“I spoke with someone at Amazon who asked, ‘Is the cat worth more or less than $200?’” Souza wrote incredulously on Facebook while Murphy was still missing.
Credit: Diane Huff-Medina
This time, an Amazon rep told Huff-Medina they’d identified the driver, but couldn’t get in touch with him.
It’s amazing that after all these incidents, Amazon still treats the theft of cats and dogs by their delivery drivers as a customer service issue, and seems to have no standard protocol for working with law enforcement to get the animals returned.
Indeed, there’s one common thread to all the stories that end happily — in those cases the victims did everything they could to find their pets and did not wait for Amazon or local police to take the thefts seriously.
In the Ishak family’s case, they spent several days posting flyers, talking to local media and driving around in a widening circle to look for the car they’d seen on their doorbell camera. That’s ultimately how they found Feefee: instead of surrendering the scared feline as she told Amazon she would, the driver simply dumped Feefee outside her own building. The Ishaks found Feefee scared and hungry, hiding in the bushes outside the driver’s apartment complex, but otherwise unharmed.
In Souza’s case, her relentless efforts to make noise and draw attention to the driver and Amazon ultimately prompted the driver to return Murphy.
So we’re hoping Huff-Medina takes a similar route, because unfortunately these cases are not a priority for the corporate behemoth, nor for local police, as most state laws consider pets property, and stealing a pet is considered a small time crime. Let’s hope there’s good news soon.
Feefee the cat’s family is deeply frustrated at the lack of answers about their cat and the lack of urgency by the company in trying to locate her after an Amazon delivery driver stole the 13-year-old tabby on July 21.
After a 10-day saga in which tan Amazon driver stole their cat — and Amazon did little to help recover her — a Washington family has been told the feline is gone, and has been offered stuffed animals in her stead.
Feefee the cat was taken from the Ishak family’s driveway in Everett, Washington, on July 21. Footage from a motion-activated security camera shows an Amazon delivery driver crouching in the driveway and petting Feefee, then driving off.
A representative from Amazon’s customer service department confirmed the driver took the cat, but has not helped reunite Feefee and the Ishaks beyond giving the family an email address that law enforcement can use to contact the company.
At first, an Amazon rep told Ray Ishak that the driver — who has not been named by the company — contacted law enforcement to return Feefee. However, neither the Everett Police Department nor the Snohomish County Sheriff’s Office said they had any record of anyone approaching them about surrendering a cat.
An Amazon customer service representative told the Ishak family that the driver “contacted the police to return your cat.”
Amazon declined to put Ray Ishak in touch with the driver or to tell him the general area where the driver lives, so he might contact local law enforcement there.
The story changed on the morning of July 30, when the sheriff’s office told Ishak that the driver now says Feefee “allegedly escaped a few days ago,” Ray Ishak told PITB.
“They will not tell me where. If I could find out the vicinity I’m pretty sure I could have found the cat,” Ishak said. “I asked the sheriff’s deputies how I can find out the area and the only way is for the driver that stole the cat to tell me.
“I asked them to have her text me or call me from a blocked number or [create] a temporary email, just to tell me where it is because [the police] can’t tell me. It has to come from her and she has refused to do so so far. I fear that [Feefee’s] gone.”
PITB has reached out to Amazon and will update this post if the company responds.
In the meantime, while Amazon will not assist Ishak in trying to recover Feefee himself, a customer service representative asked the Washington man for a description of the 13-year-old tabby “so they can send me a stuffed animal that looks like her,” Ishak told PITB.
“I am serious,” he said, adding that he’s kept copies of the email correspondence with Amazon’s customer service department.
An Amazon customer service representative said the company would do “everything we can to investigate” and offered to send stuffed kittens “that look like” Feefee for the family’s grandchildren, who are close to the cat. Credit: Ray Ishak
As we wrote in our earlier post about the incident, Amazon has handled the case as if it were a dispute over a returned item or a delivery problem, even asking Ishak to rate his experience with the company’s customer support immediately after informing him they can’t give him more information. The company has not taken active measures to reunite the Ishak family with their cat, and has refused to provide any information about the driver, even vague information that could help Ishak find Feefee.
“What baffles me is that no one seems to understand that this is a CRIME and we the people who were hurt by this crime are being kept in the dark when we should be able to find her,” the family wrote in response to Amazon’s most recent reply.
The language reflects the deep frustration the family has felt over the incident and the company’s response.
“I just pray we find her alive. I am also tired of getting the brush off, generic emails and no information on our case.”
An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak
If the driver is telling the truth and Feefee escaped, finding her quickly is critical. The vast majority of house cats do not do well when forced to fend for themselves, and Feefee has been a member of the Ishak family for 13 years, since she was a kitten.
If the driver is not being truthful and still has the cat, there’s no way for the family to know, and no indication Amazon or law enforcement can be convinced to find out if she’s telling the truth.
As one of our readers wrote in response to our previous story, few things are more heartbreaking than someone stealing a family’s well-loved cat. The saga has been stressful for the Ishak family, and has undoubtedly taken a toll on Feefee, who was taken from the only home she’s ever known. Feefee suffers from asthma, Ray Ishak said, which is why she was allowed to spend time outdoors immediately outside the family’s home.
Ray Ishak said his family was gathered this weekend for his son’s wedding and he had to tell his grandkids, who are particularly close to Feefee, that the cat was elsewhere. That quickly backfired.
“The emotional distress for me having to lie to my grandkids that the cat is safe and fine,” Ishak told KING5, a Seattle NBC affiliate, earlier this week. “Then, watching my granddaughters cry after they found out because they heard us talk about it. It was a double whammy from every single front.”
This is not the first time a delivery driver has stolen a pet, and not the first time an Amazon driver has done so.
In 2021, a driver for Uber-owned Postmates stole an 11-month-old ginger tabby named Simba from a Colorado family’s driveway after delivering a package. Postmates was similarly reticent to help the victims, and the family was never reunited with Simba.
In 2020, a 23-year-old delivery driver stole a Minnesota woman’s cat from outside her home and repeatedly denied taking the 12-year-old tabby until, three months later, he wrote an apologetic letter admitting he nabbed her, felt guilty and tossed her out of his truck later the same day.
In 2022, an Amazon driver stole a Michigan family’s dog. The pup was returned four days later.
Earlier this year, an Amazon driver tried to steal a family’s dog after admiring the pup and telling the family he wanted a puppy of his own. The family caught the driver in the act, and the driver did not escape with the dog.
On July 3, a FedEx driver stole a French bulldog named Tori after delivering a package to her owner’s home in North Carolina. The driver, 44-year-old Kimani Joehan Marshall, left Tori in his truck as he continued making deliveries and the pooch died as temperatures pushed well into the 90s with high humidity. Marshall dumped Tori’s body by the side of a road and the family continued to post missing flyers and search for her until July 10, when police confirmed their dog was dead. Marshall remains in jail on $50,000 bail and faces a felony cruelty to animals charge as well as larceny and possession of stolen property.
Most recently, an Amazon Flex driver allegedly stole an Austin, Texas woman’s dog on July 25. The woman, with help from friends and online sleuths, tracked the driver to his home 50 miles away and was able to recover her dog after confronting the man with evidence — including video from a neighbor’s security camera — showing he’d taken the pup.
That’s not a comprehensive list, and the cases that make the news involve pet thefts caught on camera. Victims who don’t have security or doorbell cameras generally have no recourse, and thefts by delivery drivers won’t make the news unless the victims take their stories to local newspapers or TV news stations, or local reporters discover reports by checking police blotters. The latter situation is becoming increasingly unlikely as so-called “news deserts” — locales not covered by any local media — expand with every newspaper that folds and every round of newsroom layoffs.
We hope someone in Amazon management is paying attention and can help the Ishak family get Feefee back. After all, who wants Amazon drivers delivering packages to their homes if the company allows those drivers to steal from customers with impunity?
As we wrote previously, this isn’t a customer returning a sweater or complaining about a late package, and it shouldn’t be handled that way. Feefee is a living being with emotions, and she’s been part of the Ishak family for 13 years. The very least Amazon can do is have a compassionate and empowered manager call them, apologize profusely, and vow to do everything possible to reunite the family with their well-loved cat.
Top image of an Amazon delivery driver in a Prime van courtesy of Wikimedia Commons.
The suspect has been charged with a pair of felonies and remained jailed awaiting arraignment on Tuesday evening.
A 27-year-old Ohio man has been identified and arrested in connection with the cruel death of a cat in late January.
Police located Zhean Bai of Oxford, Ohio, thanks to a tip from the public and charged him with a pair of felonies. They say he’s the man seen in disturbing security camera footage from Jan. 24, when he chased an apparent stray cat into an apartment complex in Hamilton, Ohio. The footage shows Bai forcing the cat into a plastic bag and slamming it onto the ground.
The charges — prohibitions concerning companion animals and breaking and entering — are fifth-degree felonies under Ohio law. Bai faces up to two years in prison, $5,000 in fines and up to five years of probation if he’s convicted of both crimes.
Zhean Bai as seen in his jail booking photo. Credit: Butler County Sheriff’s Office.
After severely injuring the feline, Bai allegedly dumped the cat behind the building and fled. A dog warden found the cat, but a veterinarian made the decision to euthanize due to the extent of the cat’s injuries, including a broken spine and pelvis.
“This instance of horrific cruelty is unimaginable and will never be tolerated in this county,” Butler County Sheriff Richard Jones wrote in a statement to the media. “Anyone who treats an animal in such a cruel manner will always find a place in my jail.”
The investigation isn’t over. Police say they’re looking into the possibility that Bai may have been involved in other animal cruelty cases.
Bai was apparently concerned he’d be caught. The same cameras show him returning to the apartment complex — where he does not live — and scoping it out for security cameras. He was wearing the same shoes and jacket and had recently gotten a haircut, giving police and the public a better view of his face. Cops quickly released a second batch of images this week, imploring the public help them find the man.
Bai was held in Butler County jail pending arraignment on Tuesday evening. It wasn’t immediately clear if he’d retained an attorney.
Fred went missing last summer and another person tried to claim ownership of the little guy by attempting to change details on his microchip.
Beryl Edwards was overjoyed when her microchipping company contacted her to inform her that her cat Fred, missing since the summer of 2022, had been found.
Then her joy turned to frustration as the company asked her to confirm a change in Fred’s ownership.
“Can you imagine the range of emotions from, ‘Fred! He’s alive, he’s OK’ to ‘transfer of ownership? What’s this all about?’” the UK woman told the BBC earlier this week.
A rep from Identibase told Edwards the company couldn’t provide any information on the person or people who currently had Fred due to data privacy laws, so Edwards called the police, who handled it swiftly.
“I’m totally over the moon,” Edwards told the BBC on Wednesday. “I can’t praise Market Drayton police enough, they got on to the case on Sunday, contacted the people on Monday, and by 10:45 on Monday evening they brought Fred home.”
The police are able to access data the public cannot if it pertains to an investigation, and law enforcement had said earlier they considered Fred’s predicament a case of theft. It’s not clear if they charged the other party with a crime.
As for Fred, Edwards said he’s happy to be home with her and his litter mate, Gino.
“He’s roaming around the house, obviously he’s kept in doors,” she said. “He’s playing, he’s eating, having lots of cuddles, lots of love, he’s great.”
UK legislators recently passed a law that will require all cat owners to have their felines microchipped by June 10, 2024. Advocates say the law will greatly increase the chances that missing cats are reunited with their people. It will also help hold people to account if they abandon their pets, and will help authorities settle questions of ownership in cases where it’s disputed. Edwards said she’d like to see changes to the way information is shared as well so people in her situation can more easily resolve their problems.
The importers are accused of jacking up prices almost 16 fold on FIPV drugs they illegally imported from China, the FDA says.
FIPV is pretty much a guaranteed death sentence for cats, and the only way to cure it is with an experimental drug that doesn’t have FDA approval.
Oregon’s Nancy Ross and Nicole Randall of Texas knew that, and as importers selling the cure via the popular Facebook group FIP Warriors, the FDA says they banked on the desperation of people who would do almost anything to save their cats — including forking over vast sums of money.
Ross and Randall are now accused by the FDA of smuggling GS-441524 from China, where it’s manufactured illegally, and hiking the price by almost 16 times what they paid for it as they served as the middle women between desperate cat owners and the suppliers in Hong Kong.
Feline infectious peritonitis kills some 95 percent of cats it infects, and veterinarians often tell their clients with FIPV cats that while they can’t prescribe GS-441524, they will help administer it, track their cats’ progress through bloodwork and hopefully save feline lives — if the clients obtain the drug themselves.
FIP Warriors — now in its fifth incarnation as FIP Warriors 5.0 on Facebook — is where people with FIPV cats go to find suppliers. The group has more than 43,000 members, and the FDA says Randall made millions off of them, charging as much as $385 for vials of GS-441524 she obtained for between $25 and $45 from manufacturers in Hong Kong and mainland China.
Randall sold $9.6 million worth of GS-441524 to clients in the US, according to the FDA. Per The Oregonian:
“A spreadsheet found in Randall’s Google email showed customer orders of at least 58,460 vials and 236,836 pills of GS-441524 from July 2020 through June 6, 2022, the affidavit said.”
PITB spoke to several people who paid thousands of dollars for GS-441524 after their cats were diagnosed with FIPV. All of them said they were surprised by the news of the FDA’s investigation, and said they were given various reasons for why the drug was so expensive to acquire.
One customer from Texas, whose cat Seth began his regimen in July of 2020, told PITB she doesn’t regret spending the money to cure Seth, but she “can see how the people saw our desperate situation and took advantage of us.” She was told prices were at a premium because of scarcity.
“It was a very stressful time for us, and every time we needed to refill, they charged us more,” she said. “They knew we couldn’t say no.”
Another woman, whose kitten was diagnosed with FIPV in 2021, “was told that the prices were set because they ensure the medication was purchased from a trusted source.”
As a college student at the time, she used her savings and crowdfunded the other half, paying more than $5,000 for her kitten’s treatment. She said she doesn’t think the administrators of the group were ripping her off, since they had FIP cats of their own, and likely didn’t know the importers were making huge profits. She trusted the seller — who was not Ross or Randall — because the group vouched for that person, assuring her they supplied real pills.
“Of course, I don’t think this is a valid justification for hiking up prices up to 16x the amount,” she told PITB, “but I’m sincerely hoping the individual [accused by the FDA] had a valid reason for setting the prices that she did.”
Others paid even more exorbitant prices: a British woman we interviewed for a story about FIPV in 2022 said she paid about £7,000, or $9,400 at the time.
FDA investigators said they intercepted shipments from China and Hong Kong disguised as COVID masks, cat shampoo and chewable medicine for pets, and the Oregonian report says the shipments were listed as “essential oils” and “beauty products” in import documents.
Randall and Ross have not been charged criminally, but they are now targets of a civil asset forfeiture case:
“The government seized five of Randall’s bank and brokerage accounts and her 2022 Tesla Model Y car last year based on a warrant signed by a federal magistrate judge in Oregon.
The warrant identified the bank accounts and car as proceeds from the “crime of smuggling” and subject to forfeiture, according to the affidavit. It also alleged Randall, now 35, used the proceeds to buy several properties, including a ranch in Leander, Texas, in July 2021.”
While the FDA’s affidavit went into detail regarding Randall’s earnings, it describes shipments sent to Ross but does not specify how much she may have made in profit. An attorney for Randall told The Oregonian that the Texas woman will fight the civil asset forfeiture.
The illegal market for GS-441524 exists because the drug’s creator, Gilead Sciences of California, declined to submit it to the FDA for approval. That’s because it’s chemically similar to another drug the company makes, remdesivir, which was floated as a possible treatment for COVID-19. The company was worried any snags in a potential approval process for GS-441524 would also ensnare remdesivir, according to reports, putting the latter drug in limbo during the pandemic.
Now that the pandemic has retreated to much lower levels of infection and death, it’s not clear if Gilead Sciences will reconsider its FIPV medication, but there may be hope in the form of alternate treatments. A report from the American Animal Hospital Association (AAHA) says scientists at the University of California-Davis and UC San Diego are working on several promising therapies, including a potential treatment using CRISPR gene-editing technology.
But until another cure or treatment passes trials and earns FDA approval — a process that could take years — people with FIPV-diagnosed cats remain at the mercy of strangers on the internet, spending thousands of dollars per regimen and hoping the drugs they buy are the real deal.
Pain In The Bud 