Two weeks after his beloved cat vanished, Justin Hills received a phone call that simultaneously gave him hope and filled him with dread.
The man on the line spoke with practiced professionalism and told him that his cat, Little Wayne Shorter, had been found badly injured after he was hit by a car.
Little Wayne urgently needed surgery, said the man who identified himself as a staffer with Seattle Animal Shelter. Veterinarians were ready to begin surgery if Hills gave them the go-ahead and sent $2,800 via Venmo.
“The back of my head is screaming, ‘This is a scam. This is a scam.’ But at the same time, because it’s such an emotional pull, I’m thinking, even if there’s only a 10% chance that this is real, you know, I want to go ahead with it,” Hills told Seattle’s WKIRO.
“The guy was rehearsed, was smooth. He sounded like, you know, an experienced person,” Hills said. “They had done some research on me before they called. You know, they knew my name. They knew my cat’s name, you know, the address and all this.”
When Hills called his bank, they warned him it was a scam. Hills said he’s glad he didn’t send the money but also devastated his cat is still missing — and that he was given false hope by someone trying to manipulate him in his desperation to be reunited with Little Wayne.
He’s not alone. In a post to Facebook group for missing pets in King County this week, Seattleite Harris Alex described a call from a person who claimed to work for Seattle Animal Shelter.
“They said someone found my cat, Binx, and that he had been hit by a car. They told me if I didn’t pay for surgery, he would die or be paralyzed within the next hour,” Alex wrote.
Alex grew suspicious when the caller asked for a payment via Venmo, Paypal or Chime.
“I called the shelter to confirm they do not have him,” Alex wrote. “I had to leave work because I was a wreck, fully believing my cat was on the verge of life and death. It’s cruel that people do this. Be careful out there.”
Staff at Seattle Animal Shelter, which is run by the city, are aware of the scam and have gotten several calls from people asking if the shelter has their cats after being in contact with the impersonators.
“We would never ask somebody over the phone to make a payment,” said Don Baxter, manager of field services at the hospital. “We’re going to get that pet to a veterinarian and get it care and treatment, and then we’ll work out how to get the pet back to the owner after that.”
The lost/injured pet scam isn’t limited to Seattle, and the perpetrators will often switch to targets in another city if too many people become aware of their efforts, only to pop back up again later. The scam’s combination of social engineering and emotional urgency encourages victims to act quickly without giving the situation too much thought.
Experts advise people to keep their cool despite their hopes or fears, and demand proof that the person has the animal:
“This is one of the more difficult scams to deal with emotionally. If someone really has your pet, they should be able to at the very least send photos. Most people should be able to do a video call.
In general, scammers will pressure you to send money in advance. They will often make lots of excuses for not being able to provide proof they have your pet or meet in person.”
This general category of scam isn’t new, but social media has enabled scammers to believably pose as shelter staff using information pulled from the victim’s own lost pet posts and profiles, the FBI notes. The bureau also warns of several variations on the scheme.
The people running the con find their victims by scanning local missing pet groups on sites like Facebook and Reddit. They gather names and descriptive details, spin a narrative that shocks their intended victims, and create a sense of urgency by saying the cat will die if there’s any delay in performing surgery.
That’s what happened to Susan Burgess, who’d posted about her 15-year-old tabby cat, Linus, going missing. The caller said Linus was hurt and he needed to confirm her name, but Burgess realized he would have known it if he’d scanned Linus’ microchip.
She gave the scammer a piece of her mind before hanging up on him.
“On the off chance that you do have my cat, I hope that you are able to show some compassion and do the right thing,” she told the caller. “But I’m pretty sure that you don’t, and what you’re doing is very cruel.”
PSA: Speaking of scammy behavior, I can’t control the ads that are shown on PITB, but if you’re seeing ads for an amazing-looking, ultra-realistic toy rabbit presented as a great Easter gift, don’t fall for it. Here’s a video revealing what you’ll actually get from the deceptive seller:
Pain In The Bud 