A Massachusetts woman hopes she’ll be reunited with her cat after an Amazon driver took the feline during a delivery.
In one respect, it feels unfair to blame Amazon for its employees stealing cats.
The company’s drivers make millions of deliveries to American homes, and the vast amount of time there are no problems.
On the other hand, this has happened so many times now that you’d think Amazon would make it a priority to tell its drivers: Do not steal cats from customers. It’s not acceptable, it’s traumatic for the cats and their humans, and it’s horrible PR for the company.
The latest incident involves a driver who was caught on camera this week stealing 18-year-old Murphy, who belongs to Kathy Souza of Somerset, Massachusetts. Security camera footage shows the driver retrieving cat food from her vehicle and chasing after Murphy, then disappearing.
Souza told a local NBC affiliate that neighbors at an AirBnB saw the driver steal Murphy. The driver allegedly told them she was concerned about the cat, that it “didn’t seem right to her and she was going to take it,” Souza said.
Murphy. Credit: Kathy Souza
As of mid-morning Wednesday, Souza posted an update saying she was waiting at the Somerset Police Department, where the driver apparently agreed to return the cat.
Like so many others before her, Souza found Amazon tone deaf, minimally responsive and unhelpful.
“I spoke with someone at Amazon who asked, ‘Is the cat worth more or less than $200?'” an incredulous Souza wrote on Facebook.
A customer service representative also asked Souza to fill out a satisfaction survey, which mirrors the experience others have had when the company’s drivers have stolen pets. Amazon handles the cases as if their drivers stole or damaged property rather than taking living creatures often considered family by the people who love and care for them.
The company’s responses are similar to the way it handled the case of Feefee, a 13-year-old tabby cat stolen from a family in Everett, Washington, by an Amazon driver in late July of 2024.
In that case, Amazon offered to compensate the Ishak family by sending a stuffed animal resembling Feefee, and told owner Ray Ishak that the apologetic driver had contacted police to return the cat. That wasn’t true, and to make matters worse, the Amazon driver abandoned Feefee and wouldn’t tell the family where she’d dumped the cat. Ishak spent several days driving through his neighborhood and surrounding areas, looking for the driver’s car which was visible in his doorbell camera footage.
Ishak found his cat without Amazon’s help after a great deal of stress and effort.
Souza said she would post another update about Murphy “when I have him in my arms.”
Update, 2:05 pm: Souza has been reunited with Murphy.
In a statement, Amazon said the driver’s behavior doesn’t meet the company’s standards and promised an investigation, but a friend of Souza wrote on Facebook that it was pressure from social media posts and local news reports, not action from Amazon, that prompted the woman to return Murphy.
“Rescuing animals is honorable, but due diligence is imperative, and this woman did not do hers,” she wrote.
Murphy is well known among neighbors and doesn’t stray further than three houses from home, Souza wrote in an earlier post.
We’re glad Souza and Murphy have been reunited and this story has a happy ending.
As for the lessons learned here, anyone unfortunate enough to find themselves in this situation should not wait for Amazon to act. The company won’t have the same sense of urgency, and its customer service staff aren’t trained or equipped to take the necessary steps, like liaison with local law enforcement.
In cases where people have recovered their pets, the common thread is that they took the initiative, used social media and local news to get the story out, and were relentless. Time is crucial, because in some cases delivery drivers will panic and abandon stolen pets.
Matt Damon rescued a stray living on the periphery of a Costa Rican jungle.
Matt Damon stopped by the Late Show With Stephen Colbert this week, and somehow they got on the topic of Damon’s cat.
The Oppenheimer actor described how he and his wife gained the feline’s trust while staying at an AirBnB in Costa Rica. The cat, who was living on the edge of the nearby jungle and “fighting for his life every night,” gratefully accepted food from the Damons and grew to trust them over the month they spent at the rental.
“By the end we were like, ‘We have to take this cat. This guy’s gonna die. Now he’s relying on us.'”
It turns out the little brawler was done with living rough and enthusiastically took to the life of a pampered house cat.
“He moves into our house, and I’m thinking ‘I have a little yard out in LA, it’ll be great out there [for him],'” Damon told Colbert. “He never went outside ever again.”
Damon’s cat had a serious health scare, but the story has a happy ending and it’s better to hear Damon tell it, so turn up your speakers/headphones:
Yes, Damon’s cat may be “jacked,” and he may even be the Arnold Schwarzenegger of felines, but surely he doesn’t compare to the OG of ripped and meowscular cats.
A couple who rented an Airbnb took a man’s cat, believing she was a neglected stray. The man says the cat is well-loved and desperately wants her back.
Troy Farrell’s cat, Nubbins, has been missing since October.
Neighbors told the Sonoma man that a couple who rented an Airbnb two houses down the street had been asking about the nearly tailless tabby and had seemed fond of her. That was Farrell’s only lead, but the owner of the Airbnb rental wouldn’t tell him who rented the place at the time Nubbins vanished.
When I read about Nubbins my first thought was that she was probably snatched up by people who thought they were doing the right thing by “rescuing” a neglected cat.
It turns out that’s exactly what happened.
First a veterinarian from Long Beach, more than 400 miles away, called Farrell and told him Nubbins had been brought into the vet’s practice for a health checkup. When they scanned the kitty’s microchip, Farrell’s contact information came up.
Farrell says he thought his ordeal was over, but the veterinarian — citing obligation to the client — wouldn’t tell him who brought the cat in. Instead, the vet said she’d pass along Farrell’s contact information and ask the couple to return the cat.
When they didn’t return Nubbins, Farrell filed a police report with the Sonoma County Sheriff’s Office, hired a private investigator and implored the local district attorney to look into the case.
“Those are evil people,” Farrell told an interviewer in late January. “Those are people without a conscience, those are people without a heart.”
He said he’s been lost without Nubbins.
“I don’t have kids. She’s my kid and she’s seen me through so many things. And they took her, and I want her back,” Farrell said. “The second I’d open that door or drive up the driveway or go out back … There’s Nubbins just in my lap.”
Nubbins in Farrell’s home. Originally a stray who escaped California’s wild fires, Nubbins gave birth to a litter before Farrell had her spayed and chipped.
The ‘catnapper’ comes forward
Now there’s a new development in the case: A man has come forward and admitted he took Nubbins, describing her as a neglected street cat who had been left outside to fend for herself in the cold without access to food or water.
The man detailed the allegations in a letter to Sonoma County Sheriff Mark Essick, and he’s not hiding his identity or denying he took the cat without asking Farrell. He identified himself as James R. Wakefield, an attorney in private practice out of Irvine, California.
“[W]e were never going to let that cat get put back in the living condition she was in without a fight,” Wakefield wrote in the letter to the sheriff.
While vacationing at the Airbnb in California wine country, Wakefield encountered Nubbins, saying she was “obviously hungry” and “she scarfed down the food” the vacationing couple gave her. Wakefield said that when he asked the Airbnb’s owner about the cat, the man said she was a local stray who needed a home.
Describing him and his wife as “70-year-old catnappers,” Wakefield said they’d do “everything in our ability to protect” Nubbins.
Farrell disagrees. He said the stumped tail and damage to Nubbins’ lip were from her days as a stray, when she escaped California wildfires several years ago and wandered into Farrell’s neighborhood. He took her in, he said, and she’s been his cat since. Nubbins is allowed in and out of the home as she pleases, he said, and always returns after she’s had her day’s adventures.
Nubbins refuses to be an indoor cat, Farrell said, and is well known to neighbors on the block, who also feed her and look out for her. It’s not uncommon for outdoor cats to make small circuits around their neighborhoods, visiting friendly neighbors for snacks and scritches before heading home for the day.
“That cat lives so large it’s not even funny,” Farrell said. “That cat has so many houses, so many people, so many little girls to play with down the block.”
Nubbins lounging outside. Her human, Troy Farrell, says the former stray likes to visit his neighbors every day.
That appears to be true: Farrell’s neighbors have backed up his story to the press, there are videos of the beloved cat hanging out in yards on the street, and one concerned neighbor even wrote a letter to the local newspaper imploring the police to get the situation sorted and return Nubbins to Sonoma.
The police have told Wakefield to return the cat to Farrell, while a spokesman for the district attorney told the Sonoma Index-Tribune that the DA is still reviewing the case. Like many other states, California considers pets as “property,” and authorities would have to determine if Nubbins is “worth” at least $950 to file criminal charges.
If Farrell can’t get Nubbins back via law enforcement his remaining recourse would be a civil trial, the newspaper noted.
Is it ever okay to steal someone’s pet?
This case raises some thorny questions. Farrell seems lost without his cat and has been clearly emotional in interviews with reporters as the saga of Nubbins has stretched on over the months. Meanwhile, I don’t think there’s any doubt Wakefield and his wife thought they were doing the right thing.
At least part of this standoff can be chalked up to misinformation and a lack of information: Matthew Knudsen, the man who rented the vacation home to the Wakefields, told them Nubbins was a stray who didn’t belong to anyone, according to Wakefield’s letter to the sheriff. Farrell said Knudsen owns and rents the house two doors down but doesn’t actually live in the neighborhood and doesn’t know how well Nubbins is cared for.
So from the Wakefields’ point of view, they thought they were rescuing a neglected cat and doing a good thing. At the same time, any cat servant should be able to empathize with the anguish another cat lover feels if their beloved feline goes missing or is stolen.
It’s easy to read the details and think maybe Farrell wasn’t doing right by his cat, and as readers of this blog know, I’m a strong advocate of keeping cats indoors for a long list of reasons, including myriad dangers to outdoor cats and the damage cats can do to local wildlife like birds, small mammals and lizards.
But I also know how easily people tend to toss out accusations of animal abuse and/or neglect. One reader was very upset with me when I posted a photo of Buddy with his paws stuck in the screen door that opens from the living room to the balcony. She strongly felt I was abusing Bud by allowing him to hang there for a few extra seconds while I snapped a few photos.
Buddy has gotten his claws stuck on the screen more times than I can count.
“Lies! The door attaches itself to my claws, that’s why I get stuck!”
Context is important in that case too. Buddy loves to lounge on the balcony in the summer, and he’s gotten his claws stuck on that damn door more times than I can count. (The many claw marks on the screen attest to that.) When he gets stuck he cries pitifully until I drop whatever I’m doing, lift him gently off the ground so he can unhook his claws without hurting himself, and reassure him in a soothing voice that he’s okay. It’s the cat dad equivalent of putting a band aid on a scraped knee.
No matter how many times Buddy gets stuck, no matter how many times I tell him “No!” and try to discourage him from scratching the door, he won’t stop doing it. He’s even got a four-foot-tall, sturdy scratcher literally a foot away, just a step inside the door! Clearly he has alternatives.
Not only is Buddy incredibly stubborn, but the day I took the above photographs, he’d already gotten stuck twice — including 20 or 30 minutes prior.
So yeah, I took the photos. Does that make me an animal abuser or guilty of neglect?
That woman thought so. If she’d been in a position to take Buddy, maybe she would have.
At the very least, the saga of Nubbins provides another good reason to keep cats indoors, even if they’re former strays who like to go outside. (Easier said than done, I realize.) But I don’t think there are any bad guys here, just people who thought they were doing the right thing without complete information.
Pain In The Bud 