cat safety – Page 5 – Pain In The Bud

An Amazon Driver Took A Family’s Cat, And Amazon Has Not Been Helpful

Amazon’s response not only leaves a lot to be desired, it’s also an example of precisely what not to do when an issue goes beyond a simple customer service complaint. The company missed an opportunity to respond with compassion and earn a family’s gratitude.

An Amazon delivery driver took a Washington family’s cat and drove away with her on July 21.

Since then, Amazon has admitted its driver has the cat, but has offered little more than carefully-worded customer service responses mixed with boilerplate language about valuing the family’s business and feedback.

Ray and Karin Ishak have video of the driver petting and playing with 13-year-old Feefee in the family’s driveway during the delivery. The motion-activated camera timed out, according to a report by Seattle ABC affiliate KING5-TV, but when the camera began recording again, triggered by the driver pulling away, Feefee was gone.

“The driver [was] driving away and there’s not a cat in sight. It’s pretty obvious the cat disappeared in those seconds,” Ray Ishak told the station, adding he filed a report with the Snohomish County Sheriff’s Office.

feefeecamera — An Amazon driver playing with Feefee in the Ishak family’s driveway before driving away with the cat. Credit: Ray Ishak

Amazon has chosen to deal with the incident via email, as if it’s a dispute over a returned item rather than a living being who is valued as a family member by her people.

A company customer service representative told the Ishaks that the driver said she contacted the police to return Feefee, but the family called the sheriff’s office and the police in Everett, Washington, where they live, and both agencies told them they hadn’t heard from the driver or from Amazon.

The Ishaks asked Amazon if the company could at least tell them the town or city where the driver lives, figuring the driver may have contacted police there instead of the departments that have jurisdiction over their hometown. Amazon declined to provide that information.

When the Ishaks followed up with Amazon again, a customer service representative said she’d be happy to help — if the police approach Amazon. She provided an email address for law enforcement use only, said Amazon will cooperate if the police contact them, and ended the reply with a request to “vote about your experience today.”

This is an awful response by Amazon, and the company deserves any bad PR it gets as a result. The very first thing the company should have done was escalate the ticket to a manager empowered to take care of the case directly, and that manager should have picked up the phone, called the family and promised to get their cat back immediately.

If the company doesn’t have anyone in its customer care hierarchy who understands why it’s important to make that kind of judgment call, then it’s done a poor job of hiring and training its employees.

Alternately, Amazon’s known for keeping its employees on an extremely short leash — the company is notorious for watching its employees via cameras, has been fined tens of millions of dollars for “excessive surveillance” of its own workers, has forced employees to “justify” things like bathroom breaks, and operates on founder Jeff Bezos’ belief that employees are “inherently lazy” — so if the email-only response was due to strict company policy, that’s another negative that can be chalked up to a toxic corporate culture.

Treating this like a routine complaint only exacerbated the Ishak family’s stress and uncertainty regarding the fate of their beloved cat. Putting the onus on the family and the police to sort out of the problem makes things worse, and you’d think any halfway competent customer service rep would skip the “rate your service” pitch, at least until after the problem is solved and Feefee is back with her family.

Feefee with granddaughter — Ray Ishak said Feefee’s disappearance has been especially hard on his grandchildren, who love the gentle feline. Credit: Ray Ishak

It doesn’t matter how massive and successful the company is, there has to be a better way to handle issues like this without requiring even the police to approach Amazon like customers dialing a service line, or supplicants petitioning a king to turn his gaze toward a situation that normally falls beneath his notice. There’s also no recognition of the impact on Feefee, who is almost certainly confused and stressed at being separated from the only home and family she’s known for her entire life.

Lastly, Amazon missed an opportunity to respond with compassion and earn the gratitude of a family whose members are obviously very concerned about their cat. A PR win like that is worth a thousand commercials, and can earn enormous good will with customers. Instead, people will hear about how the company treats a problem like this as if a customer is returning a shirt that’s too small.

As for the Ishak family, they say they’re giving the driver the benefit of the doubt. Maybe she thought Feefee was a stray. But, as Ray Isha told KING5, it’s been made abundantly clear that Feefee is a beloved member of the family, and she needs to be returned.

“Maybe you did this out of the kindness of your heart,” Ray Ishak said. “I appreciate it, but bring me my cat back.”

Top image of Feefee as a kitten with one of Ray Ishak’s grandchildren courtesy of Ray Ishak, via KING5.

Coyote Repeatedly Slams Into Screen Door To Get At Cat, Plus: What If Air Conditioning Isn’t Enough?

With much of the US already sweltering under a summer heat dome, architectural engineers warn most American buildings aren’t designed for extreme temperatures, while energy experts warn of more rolling blackouts.

A family in Mission Viejo, Calif., heard a series of loud crashes at their back door, then reviewed their doorbell camera footage to find a determined coyote had been trying to attack their cat.

The footage shows the coyote repeatedly throwing itself at the screen door, which might have buckled if there hadn’t been a baby gate reinforcing it.

“We ended up putting a baby gate up to keep the cats inside,” homeowner Cindy Stalnaker told KABC. “That ended up being what prevented the coyote from getting inside the house because that’s what he was banging into repeatedly.”

Coyotes weigh about 30 to 35 pounds and will attack potential prey smaller than they are, which includes pets as well as young children.

The canids aren’t usually keen on approaching human homes, but in many places they’ve run out of room to roam as towns and cities clear more wild land for new developments. Less habitat means less prey, which can also lead the animals to scavenge and hunt on the fringes of residential and urban neighborhoods.

Stalnaker said she was grateful the baby gate held, but she’s looking into a more stable and permanent solution to keep her cats safe from coyotes.

What if air conditioning isn’t enough?

Human activity isn’t just driving wild animals to extinction, it’s killing them off with temperature extremes, and a Tuesday story from The Guardian provides a bleak look at how our present situation threatens human life as well: Buildings in most US cities aren’t built to mitigate excess heat, air conditioners weren’t designed to keep on chugging indefinitely with temperatures around 100 degrees, and power grids can’t keep up with the demand when millions of AC units are drawing power simultaneously.

At the same time, summers keep getting hotter and there’s no reprieve in sight.

Kids playing in water from a fire hydrant — Legal or not, New Yorkers turn to fire hydrants to get relief during heat waves. Credit: NYC Office of Emergency Management

While the heat has major ramifications for animals and sea life, it’s also directly endangering human life now:

“Some experts have begun to warn of the looming threat of a “Heat Katrina” – a mass-casualty heat event. A study published last year that modeled heatwave-related blackouts in different cities showed that a two-day blackout in Phoenix could lead to the deaths of more than 12,000 people.”

An architectural engineer tells the newspaper that temperatures have spiked so much in recent summers that cooling “systems that we sold 10 years ago are not able to keep up with the weather we have.”

The result for people in America’s hottest cities is that even AC doesn’t provide relief.

In the meantime we’re likely to see more headlines about rolling blackouts, punishing energy bills and people dying in their homes, scientists say. Fusion power and significant leaps in battery technology can’t come soon enough.

Pet Theft Up 40 Percent Since Pandemic, Criminologist Says

Incidents like Sunday’s attempted cat robbery are happening more often in recent years, a forensic investigator specializing in animal-related crimes says.

Pet theft is a low-risk, high-reward way for the criminally-minded to make a quick buck, which is one reason why such crimes have become much more common since the pandemic, a forensics professor told the New Haven Register.

Virginia Maxwell, who specializes in forensic investigation of animal cruelty, spoke to the newspaper in the wake of Sunday’s failed gunpoint robbery when two men broke into an East Haven, Conn., home and demanded the victims’ “high dollar value cat.”

But first we’d like to draw your attention to an announcement we made back in February of 2021. At the time pet theft was in the headlines after robbers shot a man walking Lady Gaga’s breed dogs, while across the country in Portland a man stole a van full of daycare-bound pups.

Here’s what we wrote at the time:

“Buddy would like everyone to know he does not actually live in New York, and that his true location is a secret.

“I could be living in Rome,” the troublemaking tabby cat said. “I could be Luxembourgish. Maybe I live in Königreich Romkerhall or the Principality of Sealand. You just don’t know.”

“The one thing you can be certain of is I definitely don’t live in New York.”

We would like to make clear that we continue to blog from Not New York.

On a more serious note, financial woes brought on by the pandemic, painful inflation and a generally difficult economy have attracted the criminally inclined to the petnapping trade, and as Maxwell pointed out to the Register, few people are held accountable for animal-related crimes. That includes darker endeavors like dog fighting and puppy/kitten mills.

“Sadly, animal cruelty in general is under-prosecuted, and very, very few actually end up resulting in jail time,” Maxwell said.

white cat on brown wooden shelf — A cat stays above the fray and surveys her surroundings from an elevated perch. Credit: cottonbro studio/Pexels

Sometimes pet thieves are opportunists who see a cat or dog who catches their fancy, or they believe might be worth money. Those cases often include people luring well-loved animals off porches and property with food.

Most, however, are people who intentionally target breeds that command high prices and are primarily responsible for what Maxwell says is a 40 percent spike in petnappings since early 2020. For felines that means Bengals, Savannahs, Ragdolls, Maine Coons, Norwegian Forest Cats and other breeds that can net the thief a solid payday for minimal effort.

“They’re going to steal your pedigree cat, your pedigree dog that’s worth thousands” and immediately flip the animal, Maxwell told the newspaper.

Social media, it turns out, is a double-edged sword.

While cops and animal welfare organizations warn people against showing off valuable pets online — and urge people to disable features like location tagging — the same platforms are often invaluable for retrieving stolen cats and dogs. Groups on sites like Reddit and Facebook help people find their well-loved four-legged family members and warn others when they identify resellers.

You can help keep your furry friends safe by making sure they’re microchipped, only allowing them outdoors when you’re there to accompany them, and keeping gates, doors and garages closed and locked.

2 Men Break Into House, Demand Cat At Gunpoint, Cops Say

The would-be robbers knew the cat was worth money and specifically targeted the victims, according to police.

Two armed men broke into a Connecticut home on Sunday afternoon and demanded the victims turn over their “high dollar value cat,” according to the East Haven Police Department.

The would-be robbers initially tried to force their way into the East Haven house through a rear sliding glass door, but when the victims tried to prevent them from getting in, one of the men simply kicked through the glass, cops said.

That’s when the intruders brandished a handgun and demanded not cash, not jewelry or other valuables, but the cat!

The kitty in question must have been spooked by all the commotion because the frustrated robbers left empty-handed after a few minutes of fruitless searching. They hopped into a blue BMW and sped off, the victims told police.

Cops didn’t offer any description or breed information about the feline, describing it simply as a “high dollar value cat.”

It’s not uncommon for prized breed cats to command $5,000 from prospective buyers, and some breeds like the “exotic” Savannah cat can sell for as much as $20,000.

bengal cat on white background — Bengal cats like the one above are favorite targets of thieves. Credit: jerry u6770/Pexels

While it’s unusual for someone to break into a home and demand a cat at gunpoint, in the middle of the day no less, cat theft is actually a thing.

Thieves most frequently go after Bengals, Savannahs, Maine Coons, Ragdolls and other breeds that can make them a quick buck by selling them to unsuspecting buyers. Surprisingly domestic shorthairs are on several lists of most commonly stolen cats, but a vet tech tells Reader’s Digest that moggies make the list simply because there are so many of them.

Part of the problem is that the penalties for stealing cats aren’t prohibitive. Most states either treat cats and dogs as property that can simply be replaced, or classify theft of pets in archaic agriculture and markets laws, which were designed to deal with disputes over livestock and farm animals, not pets.

Advocates in some countries, like the UK, are pushing legislation that would make stealing a pet a criminal offense with much harsher penalties.

In Sunday’s attempted robbery, police found the BMW abandoned in Hamden, a town about 10 miles north of East Hampton. They’re still looking into the unsuccessful caper, telling local media that the attempt was planned, not a crime of opportunity or a random event.

Still, if you have a “high dollar value cat,” it’s worth taking some precautions. Here at Casa de Buddy we’ve installed a feline version of a panic room: a panic box! Reinforced with heavy shipping tape, the thick corrugated cardboard is sure to keep bad guys out while also remaining roomy, yet paradoxically snug.

buddybox2 — “Yes, this will do nicely, human.”

The Result Of Birder Fearmongering: 50 Cats Likely Poisoned, 26 Dead In Texas

The kittens died “foaming at the mouth, throwing up bright green.” Acts of vigilantism against cats are happening more frequently as junk science about their hunting habits spreads via news reports.

Cat rescuer Erica Messina was trapping stray kittens to get them out of the cold and into homes before winter, hoping the young cats would have better lives.

Instead, they died horribly shortly after she successfully trapped them from a lakeside colony in October.

“All of the 13 kittens that I had all passed the same way,” Messina told KBTV, a Fox affiliate in Beaumont, Texas. “They were foaming at the mouth, they were throwing up bright green and peeing bright green.”

Two weeks later, per KBTV, a dozen adult cats from the same colony died the same way the kittens did, “some with chemical burns on their noses.”

“I was upset. I was at work when I found out and I came out here and started asking people, you know, what the problem was,” Messina told the station. “I got no answers.”

Like others who have cared for large colonies of strays who were killed by overzealous birders, Messina says she now has PTSD as she’s trying to save the lives of the remaining cats. She’s managed to catch all but four of them with the help of other local cat lovers and rescue organizations.

They’re getting no help from the authorities. Police referred Messina to Beaumont Animal Care, who told her they can’t help unless she can prove the cats were intentionally harmed. Not only are they putting the burden of proof on the victims in this case, but the victims can’t speak for themselves.

‘A bird-watcher’s paradise’

The colony lived in Collier’s Ferry Park, a lakeside park that also borders marshes where migratory birds spend time alongside native species. Indeed, Beaumont, a coastal Texas city of 115,000, markets itself, and Collier’s Ferry Park in particular, as a prime bird-watching spot.

A 2013 story in the local newspaper, the Beaumont Enterprise, detailed how local officials and business owners were promoting the park as a bird-watching paradise, noting that “[b]irders in particular are a lucrative market” driving tourism in the city. The story explains how the park is ideal for birds and those who like to watch them, details prized species found there — including herons, the least grebe and cinnamon teal — and includes input from a zoologist with a focus on birds, along with a local businessman who leads guided bird tours on the lake.

Collier’s Ferry Park is also listed on a site for “birding hotspots” while Texas Monthly calls it “one of the country’s best bird-watching spots.”

It is precisely the sort of place misguided bird watchers, driven to rage by widespread junk science blaming cats for declines in bird population, tend to dispense what they believe is vigilante justice. It stretches credulity to imagine anyone but a self-styled conservationist who blames cats for bird extinctions would risk a criminal conviction to poison a colony of cats, especially in a well-known hotspot for bird watchers.

Junk science blames cats for declining bird populations

We’ve written our share about the disingenuous and agenda-driven activism that passes for research, most of it published by Peter Marra, a Georgetown avian ecologist who also authored the book Cat Wars: The Devastating Consequences Of A Cuddly Killer. The book advocates a “war” on cats and says they must be extirpated “by any means necessary” to protect birds and small mammals.

It does not, notably, put the blame on human activity, including but not limited to habitat destruction, the widespread use of harmful pesticides, wind farms, sky scrapers and all the other man-made structures, chemicals and machines that have contributed to a 70 percent decline in wildlife in the last 50 years.

But don’t take our word for it. Vox Felina calls Marra “a post-truth pioneer” who has claimed cats “kill more birds than actually exist,” while Alley Cat Allies echoes our own criticism by pointing out that Marra’s studies are composites of “a variety of unrelated, older studies” which his team uses to concoct “a highly speculative conclusion that suits the researchers’ seemingly desperate anti-cat agenda.”

“This speculative research is highly dangerous—it is being used by opponents of outdoor cats and Trap-Neuter-Return (including the authors) to further an agenda to kill more cats and roll back
decades of progress on TNR. And it is being spread unchecked by the media.”

In an NPR piece criticizing the studies blaming cats, Barbara J. King shares many of our own criticisms, chiefly that Marra and company have done no original research, relying instead on older studies, most of which have nothing to do with feline predatory habits, and none of which actually measure bird deaths from cats. King also notes, as we have, that it’s impossible to arrive at anything resembling a precise figure for feline ecological impact when Marra et al admit they don’t know how many free-ranging cats there are in the US, offering a uselessly wide estimated of between 20 and 120 million.

She also points out that the research team conducted “statistical perturbations” to massage the data into something fitting their agenda, which is activism, not science.

The researchers are guilty of “violating basic tenets of scientific reasoning when making their claims about outdoor cats,” bioethicist and research scientist William Lynn wrote.

“Advocates of a war against cats have carved out a predetermined conclusion,” Lynn noted, “then backfilled their assertions by cherry picking an accumulation of case studies.”

The war on cats

Across the world, people are using these studies and those of Marra’s acolytes to justify cruel cat-culling programs, like the recently-canceled cat hunt that would have rewarded children for shooting felines in New Zealand, and Australia’s widely-condemned mass culling that used poisoned sausages to kill millions of cats.

Stories of stray and feral cat poisonings in the US abound. Here at PITB we wrote a series of stories exposing how a government biologist in California took it upon himself to hunt cats under the cover of night, killing them with a shotgun and later celebrating in emails to colleagues, calling the dead cats’ bodies “party favors.”

Indeed, one of Marra’s own proteges, Nico Arcilla — formerly Nico Dauphine — went vigilante. Arcilla, who shares author credits with Marra on studies claiming free-ranging cats kill billions of birds, was a working for the Smithsonian National Zoo in Washington, D.C., when she was convicted in 2011 of attempted animal cruelty. The managers of a local colony, suspicious after strange substances began appearing in the feeders they’d set up for the strays, set up cameras which caught Arcilla placing poison on the food left out for the cats.

Back in Beaumont, Texas, a familiar story plays out: people who manage cat colonies out of love for the animals are working with local rescues, pooling together limited resources to save the remaining strays and hoping for justice.

“It’s terrible, you know? There are some people that just hate cats,” said Vyki Derrick, president of local rescue Friends of Ferals. “The rescuers have been trying to pull them out of the colony and it’s just sad that people want to interfere with that when the problem, ‘problem’ is being taken care of.”

Header image credit: Pexels