Bud’s got a spot of matted fur again, so I’ve been looking at local groomers.
It’s in the same place it was last time, a few inches up from his tail in a spot he can’t seem to groom as well as he used to. Part of that’s because he’s pushing 13 years old, and I’m sure part of it’s because he’s slightly overweight.
There’s a cat-only groomer not far from me, which seemed like a good option until I read the details on the groomer’s site.
They don’t offer stand-alone mat removal and insist it can only happen after a “spa treatment,” as if it’s based on a finely tuned scientific approach and Bud’s gonna sit there calmly and enjoy being fussed over.
Fine. Whatever. They want to up-sell a service and I want to take care of my cat.
But wait! There’s an extra fee for cats above a certain weight. Bud’s comfortably below it, but there’s also an extra special fee for “difficult” cats, and he’ll definitely incur that one. If I don’t drop him off exactly on time or collect him immediately, there’s another unspecified “small fee.” Appointments must be canceled a week ahead of time or there’s another fee.
Then I read this:
“Matting is 100 percent preventable and [grooming business name] has a zero-tolerance policy for repeated matting.
Repeated matting will result in doubled-matting fees or denial of service.”
Seriously? Anyone who knows me will attest to the fact that I don’t just like my cat, I love him.
I’d do anything for him. The point is, I take care of the little dude. He is emphatically not neglected, and I’ve tried other things like regular brushing and the Furminator. He hates it, and I don’t blame him. It can’t be comfortable having metal teeth tugging at your hair, no matter how gently pressure is applied. Like all cats, he’s subject to the physical reality of aging, and he’s not a fan of being handled, so I do what I can within reason and within his tolerance.
That’s why I was able to keep the mat from returning for almost two years, and it’s why I am seeking the health of ostensible professionals. Of course he’s a pain in the Bud about being handled and clippers/shavers. I wouldn’t consult a professional if it were easy.
I want to get his matted fur completely removed with minimal fuss, without judgment and without the possibility of half a dozen additional fees arbitrarily tacked on until I’m paying $350 to get rid of a mat.
Update: After he woke up from a nap and was extremely relaxed, I got in there calmly and quickly and cut the matted fur off myself, then trimmed until he started to get annoyed. I can always go back and get what’s left of it later when he’s chilled out again, and I’ll try some dry shampoo to hopefully get rid of any oils that may have built up and could cause matting again. I have no doubt this will be an ongoing problem since his tolerance for gentle brushing is about 20 seconds, but at least I took care of 95% of the problem relatively easily and, most importantly, he seems very happy not having the matted fur on his back.
The lesson here? Don’t prejudge your potential customers and write website copy as if you’re a custody court who’s going to reprimand me for allegedly being a bad caretaker before you meet me and understand what the situation is.
I get that groomers probably see some people who genuinely neglect their pets, but a key part of honest human communication is to avoid judging people and avoid allowing past experiences color your approach. It could cost you customers, as it did with this groomer.
