Austin Man Reunited With His Cat After Lyft Driver Took Off With Her

For a nightmarish 34-hour stretch, Palash Pandey thought he’d never see his cat again.

On Saturday afternoon the Austin man took a Lyft to an animal hospital in his city, got out of the car and was walking around to get his cat, Tux, out from under the passenger seat on the other side when the driver pulled away. Pandey ran after the car, yelling for the driver to stop.

“I like ran behind him, screaming like ‘wait, wait, wait,’ I banged on his windows hoping that he would notice me and just stop. But instead of that he just like, peeled off, he drove away,” Pandey told Austin NBC affiliate KXAN. “I don’t know how else you would perceive somebody who you just dropped off running behind you and banging on your windows and doors. I don’t know if there’s a charitable explanation for that.”

He sent a series of frantic messages to the driver through the Lyft app, offering to pay him to return Tux and begging for information, but didn’t hear back until several hours later when the driver texted: “she isn’t there, sorry”.

The driver said he didn’t see the carrier or the cat in the car, and said several riders he’d picked up later didn’t mention a cat either.

After Lyft’s live customer service wasn’t helpful, Pandey turned to Twitter and Reddit, explaining the situation in detail, providing information and asking people in Austin to share a missing cat flyer with Tux’s photo and information.

In the meantime Lyft’s CEO got involved, apologized for the poor initial response and devoted significant resources to the incident. The company sent alerts to all of its drivers and riders in the Austin area, notified police and dispatched its own staff to help find Tux.

Canvassing the area around the animal hospital and following tips from the public, Lyft’s team eventually tracked her down at about 1:30 a.m. Monday morning, spotting her in the rear of an office building a little more than a mile from the animal hospital. Tux was frightened and climbed a flight of stairs when the Lyft staffers approached, but they were able to wrap her in a t-shirt and get her into a carrier they’d brought with them.

Pandey was overjoyed to be reunited with Tux and thanked everyone who helped looked for her, but in an update said she was scared, “covered in fleas and dehydrated.” He said she was eating, which was a good sign, and he planned to bring her to the veterinarian on Monday.

However, the fact that Tux was found alone without her carrier, dirty and wandering near a busy road indicates someone intentionally took her, then dumped her like a hot potato after realizing thousands of people, the police and a corporate response team were looking for her.

The Lyft driver isn’t suspected of anything but perhaps poor customer service. He told his employers that he didn’t stop when Pandey began banging on his windows because he didn’t realize there was a cat in the car and thought Pandey had become belligerent for some reason.

Pandey believes the person who took Tux will be caught.

“F—ing coward saw what was coming for him and left her on the side of the road,” Pandey wrote on Reddit in an update. “There’s plenty of cameras around, he’s not going to get away with this.”

Photos of Tux/Credit: Palash Pandey